Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Graham

Houston

Summary

Technology professional with proven track record in implementing and optimizing technology solutions. Known for collaborative skills and reliable performance in dynamic environments. Skilled in system integration, troubleshooting, and team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

TECHNOLOGY SPECIALIST II

FROSCH International Travel / JPMORGAN CHASE
02.2025 - Current
  • OWN AND DRIVE RESOLUTION OF COMPLEX TECHNICAL ISSUES ACROSS SYSTEMS OR APPLICATIONS.
  • PERFORM ADVANCED TROUBLESHOOTING AND ROOT CAUSE ANALYSIS OF SYSTEM OR SERVICE FAILURES.
  • IMPLEMENT, MAINTAIN, AND OPTIMIZE TECHNOLOGY PLATFORMS, SOFTWARE, AND TOOLS USED BY BUSINESS UNITS.

TECHNOLOGY SPECIALIST I / ONBOARDING SPECIALIST

FROSCH International Travel / JPMORGAN CHASE
05.2021 - 02.2025
  • PROVIDE TECHNICAL SUPPORT FOR APPLICATIONS, SYSTEMS, AND PLATFORMS USED ACROSS LINE OF BUSINESS.
  • TROUBLESHOOT AND RESOLVE INCIDENTS RELATED TO SOFTWARE, HARDWARE, NETWORK, OR APPLICATION ISSUES.
  • MONITOR SYSTEMS AND PERFORMANCE TO IDENTIFY POTENTIAL PROBLEMS OR INEFFICIENCIES.
  • DOCUMENT PROCESSES, PROCEDURES, AND RESOLUTIONS FOR KNOWLEDGE SHARING AND COMPLIANCE.

CUSTOMER SERVICE REP

H.E.B
06.2021 - 05.2022
  • Assisted in the training of new employees, coaching them to meet H.E.B. company standards
  • Worked closely with upper management to assist in the rollout of new products
  • Conducted weekly inventory of product in deli department, ensuring accuracy of sales

FLOOR MANAGER

Spirit Halloween
08.2021 - 11.2021
  • Led and managed a team of 25+ employees
  • Analyzed and delegated duties according to business needs
  • Directed several floor projects, exceeding deadlines set by upper management
  • Ensured exemplary customer service, maintaining a high standard for other employees

ASSISTANT GENERAL MANAGER

MOD Pizza
08.2018 - 07.2021
  • Investigate and resolve complaints regarding customer service, providing outstanding customer experience
  • Schedule and receive food and beverage deliveries, checking delivery content to verify product quality and quantity
  • Schedule staff hours and assign duties to all employees
  • Establish standards for personnel performance and customer service.

COMPUTER TECHNICIAN

Computer World
01.2016 - 07.2016
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
  • Diagnosing and resolving complex computer issues and quote and repair
  • Gained familiarity working in a PCI/DSS compliant work environment
  • Refurbished and sold custom built PCs

Education

Bachelor's - History

UNIVERSITY OF HOUSTON
Houston, TX
08.2018

Skills

  • Computer repair and diagnosis
  • Presentation Skills
  • Communication
  • Leadership
  • Sales
  • Interviews
  • Coaching
  • Microsoft Office 365
  • Carpentry
  • Microsoft Intune
  • M365 Admin
  • Active Directory
  • MacOS
  • Technical support experience
  • Information security analysis
  • IT compliance monitoring
  • IT vendor management
  • Data privacy regulations

Certification

  • ServSafe Food Handlers
  • TABC

Timeline

TECHNOLOGY SPECIALIST II

FROSCH International Travel / JPMORGAN CHASE
02.2025 - Current

FLOOR MANAGER

Spirit Halloween
08.2021 - 11.2021

CUSTOMER SERVICE REP

H.E.B
06.2021 - 05.2022

TECHNOLOGY SPECIALIST I / ONBOARDING SPECIALIST

FROSCH International Travel / JPMORGAN CHASE
05.2021 - 02.2025

ASSISTANT GENERAL MANAGER

MOD Pizza
08.2018 - 07.2021

COMPUTER TECHNICIAN

Computer World
01.2016 - 07.2016

Bachelor's - History

UNIVERSITY OF HOUSTON

Similar Profiles

CREATE PROFILE