James Graves
Newport News,VA
Summary
DoorDash:
Innovation and Technology: Gained experience in leveraging cutting-edge technology and data analytics to optimize delivery logistics and enhance customer satisfaction.
Flexibility: Embraced a flexible work schedule, allowing for a balanced work-life integration and adaptability to changing work environments.
Customer Service Excellence: Developed strong skills in customer interaction and problem-solving, ensuring timely and effective resolution of issues to maintain high service standards.
Walmart: Operational Efficiency: Acquired deep knowledge in large-scale retail operations, including inventory management, merchandising, and store logistics, contributing to streamlined processes and improved store performance.
Team Collaboration: Worked effectively in a team-oriented environment, fostering collaboration and communication to achieve common goals and enhance overall store efficiency.
Customer Engagement: Honed skills in customer service and sales, delivering a positive shopping experience and addressing customer needs with a focus on satisfaction and loyalty.
Wendy’s: Fast-Paced Food Service: Excelled in a high-energy environment, mastering the art of quick service and high-quality food preparation under pressure.
Leadership and Training: Developed leadership abilities by training and mentoring new employees, ensuring adherence to company standards and fostering a productive work culture.
Operational Excellence: Gained expertise in daily restaurant operations, including cash handling, inventory control, and maintaining health and safety standards.
These experiences collectively highlight my ability to adapt to various roles, enhance operational efficiency, and deliver exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
DoorDash
09.2023 - Current
- Analyzed customer address to determine best route for timely delivery.
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Maintained vehicle according to company and state safety requirements.
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Recorded weekly hours and mileage for accurate payment.
- Collected tips from customers through hands-free electronic methods.
Associate
Walmart
Newport News, VA
07.2023 - Current
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Built and maintained relationships with peers and upper management to drive team success.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Arranged and stocked new merchandise following placement directions.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Answered customer questions and provided store information.
- Investigated and resolved issues to drive better service for customers and employees.
- Supported management team to facilitate task completion and meet performance goals.
- Promoted sales initiatives to support company brand.
- Organized store by returning merchandise to proper areas and restocked displays.
Crew Member
Wendy's Fast Food
Newport News, VA
06.2021 - 07.2023
- Packed various menu items into either bags or trays, and ensured drinks were placed in suitable carriers.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Stocked shelves and cases with new or transferred items.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Packed fast food products in approved containers, cups and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
High School Diploma -
Menchville High School
Newport News, VA06-2023
Associate of Arts - Cybersecurity
New Horizons
520 Butler Farm Rd, Hampton, VA 2366606-2022
Skills
- Preparing reports
- Management Support
- Data Entry
- Cash Handling
- Workplace Safety
- Program Support
- Equipment Repair and Maintenance
- Delivery Coordination
- Route Planning
- Order Verification
- Mileage Tracking
- Motor Vehicle Operation
- Computer operation
- Forklift certified
- Construction
- Power tools
- Microsoft office
- Schematics
Accomplishments
- Graduated high school with a grade point average of 3.34
- received numerous A-B honor roll certificates during high school (11 times in a row A-B) honor roll
- also received B honor roll certificate during my cyber security year at New Horizons
- Rewarded with a 200+ mens certificate scholar academy
Certification
- I am certified in heavy duty power equipment
- I have certification to operate and handle a forklift
- I also have certification in operating an electric pallet jack as well as a scissor lift
Languages
English
Professional
Timeline
Food Delivery Driver
DoorDash
09.2023 - Current
Associate
Walmart
07.2023 - Current
Crew Member
Wendy's Fast Food
06.2021 - 07.2023
High School Diploma -
Menchville High School
Associate of Arts - Cybersecurity
New Horizons