James Graves
Kingsport,TN
Summary
Results-driven sales professional with a proven track record in promoting products and increasing revenue through effective customer engagement and communication. Demonstrates strong organizational skills and reliability in setting up displays, restocking shelves, and providing knowledgeable assistance to in-store customers. Committed to enhancing customer loyalty through exceptional support.
Overview
19
19
years of professional experience
Work History
Supervisor of Operations
ACT Advance Call Centers Technology
Johnson City, TN
01.2024 - Current
- Delivered training and guidance to team on operational procedures.
- Worked with senior leadership on operations strategy.
- Continuously assessed current processes to identify improvement opportunities.
- Maintained records for tracking progress and performance of team members.
- Managed and resolved issues efficiently, keeping customer satisfaction high.
- Facilitated regular evaluations of team output, delivering pertinent feedback.
- Created comprehensive reports showcasing important statistics, emphasizing improved customer feedback and financial efficiency.
Store Manager
Leonard Buildings & Truck Accessories
Kingsport , TN
01.2021 - 12.2023
- Supervised staff to maintain high-quality standards.
- Evaluated store's operational efficiency.
- Oversaw product stock and initiated purchase requests as needed.
- Devised plans to enhance sales performance and increase profitability.
- Revitalized a failing store, leading it to financial success.
- Managed sales transactions, reconciled cash balances, and prepared bank deposits.
- Strengthened client satisfaction with prompt resolution of complaints.
- Increased operational efficiency and improved customer contentment through consistent problem-solving.
Sales Representative
Diamond Back Classics
Conway, SC
11.2005 - 01.2020
- Maintained strong rapport with existing clients to guarantee high levels of customer contentment.
- Ensured customer satisfaction through guidance on product usage.
- Provided information to prospective customers about product features and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Recognized areas needing enhancement in workflows and applied suitable improvements.
- Researched competitors' products, prices, and sales techniques.
- Coordinated client visits, presentations, and product demonstrations.
- Developed key customer relationships to increase sales.
- Advised customers on merchandise selection.
- Provided information on proper usage, operation, and maintenance of items.
Education
Deploma - Electronics Equipment Installation And Repair
TESST College of Technology
Towson, MD06-2000
Skills
- Team Development
- Customer Service
- Customer Retention
- Workflow Optimization
- Performance monitoring
- Technology
- Operations Management
- Troubleshooting and problem solving
- Conflict Mediation
- Staff Development
Affiliations
- Easily taught and coached
- Avid off road enthusiast
- Good with tools and test equipment
Accomplishments
- Promoted to Supervisor after 5 months of working at ACT
- Opened a new department and was instrumental in getting it off the ground meeting metrics.
Timeline
Supervisor of Operations
ACT Advance Call Centers Technology
01.2024 - Current
Store Manager
Leonard Buildings & Truck Accessories
01.2021 - 12.2023
Sales Representative
Diamond Back Classics
11.2005 - 01.2020
Deploma - Electronics Equipment Installation And Repair
TESST College of Technology
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