James Gray
taylor
Summary
Dedicated professional with extensive experience in training and team collaboration. Known for enhancing operational efficiency and customer service, committed to driving impactful results in order processing and project management.
Overview
13
13
years of professional experience
Work History
Order Writer
Mondelez International
Taylor, MI
11.2025 - Current
- Collaborated closely with the sales team to optimize order fulfillment, resulting in improved lead times and reduced backorders.
- Supported training initiatives for new team members on order processing protocols and best practices.
- Collaborated with cross-functional teams to resolve order discrepancies and improve customer satisfaction.
Owner/Operator
JR Custom Painting
Taylor, MI
01.2022 - 10.2025
- Managed daily operations ensuring high-quality painting services and customer satisfaction.
- Developed project estimates and managed budgets for various residential and commercial projects.
- Oversaw scheduling and logistics to ensure timely completion of projects while minimizing downtime.
- Trained and mentored new staff on best practices in painting techniques and safety protocols.
Machine Operator
Laporte Custom Metals
La Porte, IN
12.2018 - 02.2022
- Operated and maintained machinery to ensure smooth production processes.
- Monitored equipment performance and identified areas for improvement.
- Conducted quality inspections on finished products to meet specifications.
- Trained new operators on safety protocols and machine operation procedures.
Night Supervisor
Indiana Wholesale Wine & Liquor
Michigan City, IN
06.2013 - 06.2018
- Supervised nightly operations, ensuring compliance with safety protocols and company policies.
- Coordinated team activities to optimize workflow and enhance productivity during peak hours.
- Trained staff on inventory management systems, improving accuracy in stock levels and order fulfillment.
- Conducted quality checks on products to maintain high standards of service and customer satisfaction.
Education
Office Technology
Westside Technical School
Chicago, IL01-2001
Skills
- Strong organization
- Deadline oriented
- Data entry proficiency
- Sales support
- Customer service
- Teamwork
- Time management
- Multitasking
Timeline
Order Writer
Mondelez International
11.2025 - Current
Owner/Operator
JR Custom Painting
01.2022 - 10.2025
Machine Operator
Laporte Custom Metals
12.2018 - 02.2022
Night Supervisor
Indiana Wholesale Wine & Liquor
06.2013 - 06.2018
Office Technology
Westside Technical School