James Green
Carrollton,TX
Summary
Offering a successful track record of customer care, productivity, in diverse environments that include…
Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.
Overview
17
17
years of professional experience
Work History
Service Delivery Manager
XBP/Exela Technologies
New Orleans, LA
10.2024 - Current
- Onsite Manager of fast paced high profile law firm with multi-location. This included very busy concierge & hospitality area,
- Solid experience with litigation & legal copy needs.
- Added new services & equipment to revenue stream. Cut expenses & maintained desired margin
- Worked closely with Business Development team for new opportunities with client.
- Provided monthly, quarterly, and annual client feedback reports
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Handled customer issues effectively, resolving problems swiftly while preserving positive relationships.
- Good working relationships with multiple departments to ensure the staff was supported.
Service Delivery Manager
Exela Technologies
Dallas, TX
08.2009 - Current
- On Site Manager for large financial company.
- Utilization of Tracking System to Ensure Accuracy and Timeliness
- Provided Production, Finishing, and Fulfillment Center Management
- Technical Service Management, All Copiers/Printers including billing client.
- Managed FedEx, UPS, and Supply User Data Base Management, & Cost Center Breakdown
Education
Some College (No Degree) - Accounting
LSU
Baton Rouge, LAQualification Highlights
- Proactive manager with experience in multi-cultural and regional environments including Financial, Government, Healthcare, Commercial, Corporate, and Legal.
- Expertise in mail center management, print center management, office services, digital capture, new solution start ups, marketing plan execution, capital asset oversight, cost containment, budgeting/finance, customer service, and employee development.
- Proven track record of streamlining workflow, and creating a team environment to increase productivity.
Timeline
Service Delivery Manager
XBP/Exela Technologies
10.2024 - Current
Service Delivery Manager
Exela Technologies
08.2009 - Current
Some College (No Degree) - Accounting
LSU