James Greenstein

• Repeatedly recognized by management and voted for by fellow team members for numerous accolades, including but not limited to: Event Guide of the Month (March 2024 & 2025), Mardi Gras Royalty, and Holiday Parade Fan Favorite.
• Recognized in yearly performance review for "exceeding expectations" in Team Work & Collaboration and Guest Service.
• Promoted to Trainer in June 2025, which involves taking future Event Guides through an in-depth, three-day walkthrough of Universal Studios Florida, Islands of Adventure, and CityWalk.
• Trained extensively in "front" and "back of house" across Universal Studios Florida and Islands of Adventure.
• Consistently rose to new challenges and proved the ability to learn quickly, thrive in any workplace environment or team, and maintain flexibility.
• Collaborated with team members both in and out of the Event Operations department on various tasks related to event setup and teardown, to ensure operations run smoothly.
• Demonstrated a passionate appreciation for Guest Services and "going the extra mile."
• Trained extensively in "front" and "back of house" across Universal Studios Florida and Islands of Adventure.

• Adhered to company policies and procedures when dealing with guest complaints or inquiries.
• Ensured guests had an enjoyable experience by creating lasting connections while maintaining professionalism and proving to be knowledgeable in the parks.
• Displayed strong public speaking and communication skills to facilitate high quality guest tours.
• Implemented interactive elements into tours to enhance visitor participation and enjoyment.
• Conducted engaging and informative tours for groups of varying sizes, ensuring a memorable experience.
• Followed safety protocols at all times while guiding guests through the parks, both backstage and front of house.
• Worked closely with other departments in order to provide a high level of service throughout the duration of the tour.
• Maintained a positive attitude and enthusiasm when interacting with guests.
• Assisted in and volunteered for many tasks before and after tours, as well as on days when marked as a host or standby, to help keep the V.I.P. operation running smoothly.

• Assisted in establishing new methods for streamlining merchandise pickup while achieving operational goals, and was then rewarded with an offer to help lead the team.

• Commended by superiors for making it into the top 0.4% of “yellow shirts” across all of Megacon 2024.

• Played a major role in the creation of a plan to revolutionize the pickup of essential merchandise, and made it possible for that process to be replicated across the country at numerous expos.

• Proved ability to rise to an ever-changing task list, and to successfully handle new demands that were frequently made with little notice.

• Developed important connections between third-party vendors and co-workers.

• Provided extraordinary service to high volumes of guests, who presented a variety of challenging problems pertaining to the recovery of lost products.

• Invited to perform expanded employment roles at out-of-state venues, including Denver's Fan Expo.

• Helped to achieve record-breaking numbers for new bookings during several consecutive periods.

• Demonstrated empathy while helping clients plan, change, and manage their vacations.

• Evidenced commitment to employer through consistent willingness to ‘go the extra mile,’sacrifice personal plans, and work late nights.

• Given new tasks daily and constantly learned and developed new methods for solving problems and even creating new processes to help the company.