James Greiman
Windsor,Pennsylvania
Summary
Proven leader at Hood Container, adept in operations management and staff development, significantly enhanced operational efficiencies and team performance. Skilled in equipment troubleshooting and fostering strong relationships, I spearheaded initiatives that drove revenue growth and improved process accuracy, embodying a commitment to quality and team success.
Overview
33
33
years of professional experience
Work History
Shift Manager
Hood Container
12.1990 - 05.2024
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Managed staff hiring, training and supervision.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Cultivated professional working relationships with peers and supervisors.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Oversaw loading and unloading of packages in warehouse.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated project workflows for departments.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Education
GED -
William Penn Senior High School
York, PA06.1984
Skills
- Equipment Troubleshooting
- Staff Development
- Supply Ordering
- Inventory Control
- Quality Assurance
- Team Development
- Safety Compliance
- Schedule oversight
- Energetic and Enthusiastic
- Flexible Schedule
- Compliance understanding
- Employee Training
- Staff Training and Onboarding
- Tech-Savvy
- Training and mentoring
- Workplace Safety
- Relationship Building
- Opening and closing procedures
- Mentoring and Coaching
- Operations Management
- Schedule Management
- Process Improvements
- Interpersonal Skills
- Staff Motivation
- Inventory controls
- Performance reviewing
- Documentation And Reporting
- Punctual and Reliable
- Decision-Making
- Delegating Work
Timeline
Shift Manager
Hood Container
12.1990 - 05.2024
GED -
William Penn Senior High School
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