JAMES GRIFFIN III

• Co-facilitate a peer-based support group.
• Educate clients about addiction, and utilize motivational enhancement techniques to explore ambiguity, and provide peer counseling to support established treatment goals.
• Provide crisis intervention coaching to clients at risk of relapse, or experiencing other sensitive issues.
• Assist program participants in identifying and linking them to recovery support groups and case management.
• Facilitate face-to-face engagement, outreach, and phone calls.
• Maintain accurate, up-to-date records, and standardized data on all clients.
• Systematically review the caseload with supervisor each week and discuss challenges in client recovery.
• Participate in regular all-staff, department, and team meetings and in community meetings as needed
• Other duties as required to meet the agency and /or various unit missions
• Monitored client progress, and updated case files accordingly.
• Provided compassionate listening and support to individuals facing challenging situations.
• Scheduled individuals were transported safely to support meetings and medical appointments.
• Conducted regular outreach to local organizations and communities to inform them of available services.
• Connected individuals with relevant community resources and coordinated referrals.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.

Works collaboratively to ensure thorough and timely monitoring of up to 60 clients and their progress
toward Care Plan goals.
● Reviews Care Plan and confirms intensity level of identified client to ensure service needs are met.

•Interacts with client and client caregivers to ensure continuity of care, patient adherence to care plans,
and identifications of barriers preventing adherence to care plan.
● Tracks all medical, behavioral substance use and other network referrals made for clients and ensures
clients follow up on referrals and attend scheduled appointments, through accompaniment when
necessary. • Provides phone and physical outreach to clients who have been non-adherent to necessary
treatment appointments or have missed appointments for initial visits with new providers. Makes
reminder phone calls to patients for all appointments.
● Provides outreach via phone to clients to ensure appropriate follow up regarding self-care, medication
refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent
psycho-social issues.
● Ensures that relevant care team members receive important client alerts, including ER visits,
hospitalization admission/discharge information and other urgent care notifications.
● Tracks/monitors client progress through a combination of written work, agency databases, health home
data system and case conferences with the Care Team. Documents and maintains case records in the
agency database and completes all data entry in a timely fashion.
● Becomes familiarized with service providers in the Health Home network and maintains a comprehensive
list of contact information for key personnel within the network. Always represents The Alliance with the
highest level of professionalism and respect.
● Monitors client entitlements, insurance, and other benefits to ensure they remain active and in place.
Assists with reinstatement of said benefits.
● Participates in initial and ongoing training as necessary to maintain a level of knowledge related to
serious physical ailments as defined by Health Home regulations.
● Performs other duties as required.
● Attend a minimum of two agency events for clients and one agency fundraising event every 12-month
period.