James Griffith
State of Tennessee Government (Department of HR)
Soddy,TN
19
years of professional experience
Results-driven professional with extensive experience in personnel action approvals and customer relationship management. Known for integrity and issue resolution, contributing to seamless operations across multiple agencies and enhancing team performance.
Work History
ARC Consultant Adv.
2 Years 5 Months- Review and approve higher level electronic personnel action forms for assigned agencies (dismissals, suspensions, demotions, pay rate changes).
- Review and approval electronic position changes for assigned agencies.
- work weekly and semi monthly audit reports.
- Complete agency timesheet corrections.
- Complete agency job data corrections.
- Coordinate dual service contract supplemental payments and other complex supplemental payments.
- Key and approve Sick Leave Bank time and transactions.
- Key and approve Sick Leave Donated time.
- Corvel (workplace injury) Coordinator.
- Zendesk Coordinator (customer service inquiry database).
- Conduct monthly meeting with assigned agencies (3 agencies).
- Conduct a monthly "Knowledge Share" Meeting with division.
- Work closely with payroll and agencies to resolve any pay issues.
- Serve on SOP (Standard Operating Procedures) Committee to ensure all SOP's are correct and up to date.
- Directly lead two assigned Consultants in day to day work, and help them resolve any complex issues.
- Work with assigned agencies to resolve simple and complex issues that arise daily.
Lead ARC Program Consultant / ARC Consultant Int.
4 Years 11 Months- Review and approve electronic personnel action forms for assigned agencies.
- Audit agency supplemental payments.
- Coordinate dual service contract payments.
- Audit and cross audit daily activity reports for fellow coworkers.
- Complete agency timesheet corrections.
- Complete agency job data corrections.
- Key and approve Sick Leave Bank time and transactions.
- SME for PeopleSoft issues ; served on PeopleSoft Improvement Taskforce.
- Corvel (workplace injury) Coordinator.
- Zendesk Coordinator (customer service inquiry database).
- Serve as lead contact for all Program Consultants (answered questions and helped resolve various issues).
- Conducted all new employee training for new Program Consultants.
- Work with assigned agencies to resolve simple and complex issues that arise daily.
HR Program Specialist / ARC Program Consultant
5 Years 3 Months- Create job postings for various departments across Tennessee.
- Evaluate incoming applications for minimum qualifications.
- Notify applicants of application status.
- Send out first round interview emails to applicants (survey with job specific questions).
- Refer qualified applicants to various hiring agencies for their review.
- Compose templates to measure applicant minimum qualifications automatically.
- Review and approve electronic personnel action forms for assigned agencies.
- Audit agency supplemental payments.
- Coordinate leave reinstatements and service adjustments.
- Audit and cross audit daily activity reports of fellow coworkers.
- Work with assigned agencies to resolve simple and complex issues that arise daily.
HR Staffing Technician / HR Records Specialist
3 Years 4 Months- Post job openings for Hamilton County Government.
- Conduct local and national background checks.
- Coordinate temporary staffing needs for all Hamilton County Government.
- Maintain job description library.
- Conduct benefits orientation and explain insurance forms.
- FMLA Coordinator (maintain all leave records and communications from employee and physician).
- Gas Card Coordinator (issue all gas cards to all appropriate personnel).
- Key/enter new hires into Payroll system.
- Run missed deduction(s) report monthly; Mail letters and accept payment for missed deduction(s).
- Receive/file/maintain all hard copy employee records.
Data Entry Clerk /Testing Technician
6 Years 10 Months- Implemented quality control measures to enhance data accuracy and consistency.
- Maintained accurate data entry for student records and administrative documents.
- Utilized database management systems to streamline information retrieval processes.
- Trained new staff on data entry protocols and software usage best practices.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Proctored pre-GED testing and counseled students.
Education
Bachelor of Science - Business Administration (HR Concentration)
Associate of Science - General Studies
Skills
MS office
Customer relationship management
Issue resolution
Problem-solving
Ethical decision-making
Data analysis tools
Client relationships
Client management
Timeline
ARC Consultant Adv.
State of Tennessee Government (Department of HR)
03.2024 - CurrentRead More
Lead ARC Program Consultant / ARC Consultant Int.
State of Tennessee Government (Department of HR)
04.2019 - 03.2024Read More
HR Program Specialist / ARC Program Consultant
State of Tennessee Government (Department of HR)
01.2014 - 04.2019Read More
HR Staffing Technician / HR Records Specialist
Hamilton County General Government (HR)
09.2010 - 01.2014Read More
Data Entry Clerk /Testing Technician
Chattanooga State Community College
03.2007 - 01.2014Read More
The University of Tennessee At Chattanooga
Bachelor of Science from Business Administration (HR Concentration)
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Chattanooga State Community College
Associate of Science from General Studies
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