James Grimes
Lubbock,TX
Summary
I have always wanted to lead people and inspire them to be their best selves as employees. I believe in leading by example and always finding the right way to deliver the necessary message to a customer or co-worker.
I strive to do things right and with integrity the first time.I am interested in advancing with AT&T in order to re-invest what I have learned in others and help grow the business.
I plan to use the skills and knowledge I have developed over the years to guide others to find the right solutions for the customer with integrity and in the most efficient way. We as AT&T are nothing without our reputation; it is important we meet our customer's needs the correct way every time.
I strive to do things right and with integrity the first time.I am interested in advancing with AT&T in order to re-invest what I have learned in others and help grow the business.
I plan to use the skills and knowledge I have developed over the years to guide others to find the right solutions for the customer with integrity and in the most efficient way. We as AT&T are nothing without our reputation; it is important we meet our customer's needs the correct way every time.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
AT&T
Lubbock, TX
08.2003 - 10.2017
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Worked with the management team to implement the proper division of responsibilities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- I am a two-time Summit Award Winner.
- I am a two Circle of Distinction Winner.
- I helped develop our center's implementation of the AT&T Clean Desk Policy.
- I helped my manager control equip overrides and manual adjustments.
- I led team tailgates.
-
I took customer escalations and helped representatives learn
to de-escalate their calls with words that work.
Assistant Store Manager
McDonald's
Lubbock, TX
04.2000 - 02.2002
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
Shift Manager
McDonald's
Garland, TX
11.1996 - 08.1999
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Assembled food orders while maintaining appropriate portion control.
- Handled currency and credit transactions quickly and accurately.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Education
High School Diploma - undefined
South Garland High School
Garland, TX1997
Skills
- Customer-oriented
- Quick learner
- Organized multi-tasker
- Friendly and helpful
- Dedicated team player
- Skilled upseller
Timeline
Customer Service Representative
AT&T
08.2003 - 10.2017
Assistant Store Manager
McDonald's
04.2000 - 02.2002
Shift Manager
McDonald's
11.1996 - 08.1999
High School Diploma - undefined
South Garland High School