James Grisinger 3rd
Woodbine,NJ
Summary
Proven expertise in customer service, managing and running all aspects of a small business, and bar equipment management, demonstrated through successful tenure at Staying Afloat Tank Center, Maynard's Cafe, and Kelly's Pub. Adept at multitasking and maintaining cleanliness, I excel in fast-paced environments, ensuring customer satisfaction and safety. My strong interpersonal skills foster a welcoming atmosphere, contributing to significant client retention and a positive work environment.
Overview
16
16
years of professional experience
Work History
Bartender
Maynard"s Cafe
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Self-employed
Staying Afloat Tank Center
03.2016 - Current
- Owner and operator of a Floatation Therapy Center
- Managed all aspects of the small business
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Bartender
Kelly's Pub
04.2010 - 04.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Co-Owner and Instructor
Atlantic City Bartender Training Center
09.2008 - 11.2010
- Gave course on TIPS, Training for Intervention ProcedureS, and certified students after they took the required exam.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Trained techniques on how to make basic to more complex drink recipes.
- Trained on customer service, history of different alcohols and wines, proper pouring and serving, and how to maintain a safe environment for customers.
- Provided job placement or leads to job openings in surrounding area.
Education
High School Diploma -
Ocean With High School
Ocean City, NJ06.1999
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible Alcohol Service
- Bar Equipment Familiarity
Timeline
Bartender
Maynard"s Cafe
06.2021 - Current
Self-employed
Staying Afloat Tank Center
03.2016 - Current
Bartender
Kelly's Pub
04.2010 - 04.2019
Co-Owner and Instructor
Atlantic City Bartender Training Center
09.2008 - 11.2010
High School Diploma -
Ocean With High School