James Groebner
Spring Lake Park,MN
Summary
Skilled in providing client solutions with a knack for identifying, understanding, and adapting to diverse business environments. Experience includes managing high-value customer relationships, propelling brand growth through innovative strategies, and driving revenue improvement. Strengths encompass strategic planning, project management, and team leadership. Proven ability to foster client satisfaction through tailored solutions and maintaining long-term partnerships.
Overview
27
27
years of professional experience
Work History
Services Solutions Manager/Client Relationship Manager
Science Logic
Minneapolis, MN
01.2023 - 01.2024
- Architected tailored PS solutions aimed at optimizing value and success with AI systems management products.
- Formulated detailed Level of Effort (LOE) and provided pricing guidance.
- Ensured effective program management through the attainment of necessary documents and project transfer.
- Authorized comprehensive project blueprints ahead of deployment.
- Assessed data processing proposals and requirements to determine project feasibility.
- Examined metrics and prepared IT project progress reports.
Costomer Relationship Manager Open Systems
Perforce
Minneapolis, MN
01.2021 - 01.2023
- Assisted new and existing customers in understanding OpenLogic service offerings for free open-source software.
- Maintained client satisfaction through timely issue resolution.
- Managed international sales strategies for Open-Logic.
- Fostered client success by driving value with specialized products and services designed for open systems.
- Recognized as a top producer in 2021, achieving full quota within six months.
- Achieved agreement on contract terms beneficial for both clients and company.
- Identified potential new customers through comprehensive analysis.
- Held frequent meetings with clients to evaluate requirements and modify services.
Director of Business Development
Parsec Labs (A Toba Capital Company)
Minneapolis, MN
01.2014 - 01.2021
- Spearheaded growth initiatives at an emerging storage solutions company.
- Expanded market presence within the Global Service Providers sector.
- Developed and executed exceptional customer experience strategies.
- Directly influenced industry engagement through strategic account management, meeting and exceeding business acquisition goals.
- Coordinate operations to meet the strategic objectives of the organization.
- Optimize sales operations, ensuring exceptional execution in delivering outstanding customer experiences.
- Developed strategic growth initiatives by nurturing key partnerships including top clients such as AT&T, IBM, Direct TV.
Central US Solutions Principal, Professional Services NetApp
NetApp America
Minneapolis, MN
01.2009 - 01.2014
- Directed teams in delivering professional services aimed at transforming businesses and implementing products.
- Directed the oversight of three high-value clients, contributing to $450 million yearly revenue.
- Partnered closely with NetApp Americas to interact with a wide range of high-profile clients.
- Directed the creation of strategies to demonstrate ROI to clients, leading revenue growth.
- Identified new business development opportunities to support revenue growth strategy.
- Facilitated exceptional client value and catalyzed corporate expansion.
Senior Manager Consumer Experience & Business Development
British Telecom Services
Roseville, MN
01.2005 - 01.2008
- Led national marketing efforts for solution-driven consulting services, surpassing yearly sales targets.
- Meticulously crafted tailored Statements of Work for customer needs and the Professional Services Organization.
- Handled networking tasks, large systems integration projects and security initiatives.
- Leveraged strategic engagement to build robust relationships, uncovering potential business ventures within substantial enterprise client base.
- Collaborated with notable companies such as AT&T, Verizon, and Medtronic.
- Cultivated relationships with major corporations including Microsoft, EMC, and Oracle to boost service quality.
Regional Services Sales Manager
Dell Computer
Minneapolis, MN
01.2004 - 01.2005
- Managed sales of consulting services in a 14-state region with a quarterly target of $2.5 million.
- Cultivated relationships with regional partners to provide services.
- Led initiatives in customer expansion.
Regional Engagement Manager
EMC2
Minneapolis, MN
01.2002 - 01.2004
- Directed cross-functional team projects among diverse groups including sales, delivery, engineering, and customer service.
- Managed sales efforts leading to over $20 million in yearly revenue.
- Delivered marketing strategy updates to upper-level management.
- Helped finalize negotiations and close sales deals.
Professional Services Director
Imation Corp.
Minneapolis, MN
01.2001 - 01.2002
- Directed operations for a team of greater than 65 consultants along with coordinating over 45 vendor relations.
- Directed day-to-day activities of consultants concerning delivery management and operations.
- Served as a public spokesperson at industry events or conferences.
- Directed operations to improve efficiency and increase profit margins.
- Developed and implemented strategic plans to ensure organizational goals were met.
Director of Advanced Service & Consulting
Computer Network Technology (CNT)
Minneapolis, MN
01.2000 - 01.2001
- Crafted organizational strategy, prioritized structural focus, and launched an operational framework for a $26 million consulting entity.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed annual budgeting process, including forecasting and financial planning.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Director of Infrastructure Practice
Connect Consulting
Minneapolis, MN
01.1997 - 01.2000
- Oversaw operations within the Enterprise Management Solutions, System Architecture & Design, and Network Solutions areas for a team including six directors and upwards of 330 consultants.
- Exceeded financial objectives by generating $37 million in direct revenue within a $20.3 million budget.
- Provided status updates to keep upper management informed and to reach goals.
- Negotiated contracts with third party vendors providing infrastructure related services.
Education
Some College (No Degree) -
Augsburg College
Minneapolis, MNSkills
- AI Technology Proficiency
- Transformational cloud-based services
- Digital transformation
- Infrastructure Systems Management
- Equipment Optimization
- IT management
- Cybersecurity Program Management
- Comprehensive Business Assessment
- Stakeholder Relationship Management
- Technology roadmap design
- Solution Delivery Management
- Strategic Marketing
- Collaborative Project Coordination
- Strategic Enterprise Architecture
- Strategic Technology Analysis
Professional Recommendation
I am pleased to write this letter of recommendation for Jim Groebner, a valued colleague and friend of over 25 years. I have worked with Jim during my time at AT&T as a Senior Director of Infrastructure, and now my current employer IBM. Throughout our long professional relationship, Jim has consistently proven himself to be an exceptional partner and employee who approaches both his personal and professional responsibilities with the utmost dedication and commitment. Jim has excelled in a wide range of roles, from sales and professional services to customer advocacy. He combines impressive technical skills with a natural ability to build strong relationships and motivate teams. Beyond his professional expertise, Jim is one of the most personable and likable individuals I have ever had the pleasure to work with. Whether tackling simple or complex challenges, he is quick to offer innovative solutions while maintaining a positive attitude and making everyone around him feel at ease. What sets Jim apart is his leadership ability, his knack for thinking outside the box, and his relentless drive for results for his customers. He not only leads by example but also inspires those around him to achieve their best. Jim's contributions have always had a lasting impact, and I am confident he will continue to excel in any future role. In conclusion, I wholeheartedly recommend Jim for any position or opportunity he is pursuing. My advice is simple: hire him. You will not regret it. I have the highest respect and admiration for Jim, both professionally and personally. Should you require any additional information, please do not hesitate to reach out, Jim can provide my contact information
John Menzik
Director , SRE
Kyndryl
Websites
References
References available upon request.
Timeline
Services Solutions Manager/Client Relationship Manager
Science Logic
01.2023 - 01.2024
Costomer Relationship Manager Open Systems
Perforce
01.2021 - 01.2023
Director of Business Development
Parsec Labs (A Toba Capital Company)
01.2014 - 01.2021
Central US Solutions Principal, Professional Services NetApp
NetApp America
01.2009 - 01.2014
Senior Manager Consumer Experience & Business Development
British Telecom Services
01.2005 - 01.2008
Regional Services Sales Manager
Dell Computer
01.2004 - 01.2005
Regional Engagement Manager
EMC2
01.2002 - 01.2004
Professional Services Director
Imation Corp.
01.2001 - 01.2002
Director of Advanced Service & Consulting
Computer Network Technology (CNT)
01.2000 - 01.2001
Director of Infrastructure Practice
Connect Consulting
01.1997 - 01.2000
Some College (No Degree) -
Augsburg College
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