James Gross
Gahanna,OH
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to guests and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Looking to obtain a challenging position to utilize proven sales and management skills.
Overview
11
11
years of professional experience
Work History
Front of House Manager
The Goat
08.2023 - Current
- Manages daily operations, including scheduling, ordering, monitoring cash, revenue, & inventory
- Oversees facilities, ensuring safe & sanitary workstations
- Leads FOH team members, conducting floor walks & upholding quality standards under direction of the General Manager
- Assists with food prep, cooking, serving & bar duties
- Coordinates training program & develops FOH team
- Assists in recruiting, interviews, onboarding & documenting performance issues
Bartender
J. Alexanders
01.2023 - 08.2023
- Maintained bar inventory while placing liquor, beer & wine orders
- Trained staff on beverage program, service & etiquette
- Greeted & provided high level of service to bar guests, providing in-depth knowledge of menu & establishment
- Applied upselling & suggestive selling techniques to consistently achieve high sales
- Established relationships with repeat clientele
Sous Chef
Kona Grill
04.2020 - 10.2023
- Executed all positions on the line
- Expedited orders correctly & efficiently to ensure smooth kitchen flow
- Performed line checks, scheduling, ordering, inventory & facilities management
- Implemented closing duties for the runners, stewards & cooks
- Coached staff to ensure all food was up to quality & standards
Bartender
Mitchells Fish Market
08.2019 - 03.2020
- Greeted guests, offering food & beverage options
- Took inventory of liquor, beer, wine & bar garnishes
- Prepared & set up bar for service
- Trained bartenders & servers on rotating cocktail menu
Menu Consultant
Cortonas Italian Cuisine & Wine Bar
04.2019 - 05.2019
- Helped open restaurant after getting the staff of Cholita up to speed
- Identified & promoted wine pairings for specials & menu items
- Tracked liquor, wine & beer inventory
- Kept reports with reps for ordering
- Developed an evolving wine list
- Trained staff on proper wine knowledge & serving etiquette
Head Bartender
Field Brewing
03.2018 - 08.2019
- Created seasonal drink menu
- Informed guests of rotating craft beer selection
- Provided guests with a memorable experience while exceeding their expectations
Marketing Sales Consultant
HomeAdvisor
10.2017 - 03.2018
- Cold called contractors & qualified them for use of our services, including performing background checks & confirming business standings with the state
- Provided comprehensive understanding of our services, set realistic goals for success & answered any questions from clients
- Guided clients through our services to maximize their profits
Bartender / Server / Line Cook
Stonecreek Dining Company
01.2013 - 01.2017
- Bartended & served in restaurant & for private events
- Curated menus & cooked for private events
- Trained FOH staff on wine service, etiquette & drink recommendations to give our guests the best experience possible
- Performed opening & closing duties of restaurant
- Created custom cocktails for seasonal menu
- Assisted in curating wine & cocktail list on forthcoming menu
Discovery Rep / Customer Needs Consultant
Angie's List
01.2015 - 01.2016
- Cold called service providers to gain interest in advertising
- Promoted to premier sales team in the first 6 months, after bringing in over $100,000 in gross revenue
- Informed service providers of available advertising options
- Coached co-workers on different techniques to drive sales
- Qualified service providers' eligibility & willingness to take on more work from Angie's List members for a quality customer experience
Education
Business Administration -
Indiana University Kokomo
Bloomington, IN05.2013
College Prep -
Carmel High School
Carmel, IN05.2009
Skills
- POS System Operations
- Restaurant Operations
- Training and Coaching
- Service Prioritization
- Policy Enforcement
- Quality Standards
- Staff Management
- Employee Scheduling
- Health Code Compliance
- Quality Control
Timeline
Front of House Manager
The Goat
08.2023 - Current
Bartender
J. Alexanders
01.2023 - 08.2023
Sous Chef
Kona Grill
04.2020 - 10.2023
Bartender
Mitchells Fish Market
08.2019 - 03.2020
Menu Consultant
Cortonas Italian Cuisine & Wine Bar
04.2019 - 05.2019
Head Bartender
Field Brewing
03.2018 - 08.2019
Marketing Sales Consultant
HomeAdvisor
10.2017 - 03.2018
Discovery Rep / Customer Needs Consultant
Angie's List
01.2015 - 01.2016
Bartender / Server / Line Cook
Stonecreek Dining Company
01.2013 - 01.2017
Business Administration -
Indiana University Kokomo
College Prep -
Carmel High School