James Gross
Cape Coral,FL
Summary
Hardworking, dedicated person. Proven ability to learn quickly, assess problems, and initiate corrective action. Comfortable in fast-paced, high stress situations requiring attention to detail and consistency. Ability to motivate and train personnel to perform at necessary levels while providing great customer service and communication skills.
Overview
13
13
years of professional experience
Work History
Business Manager
J.A Peters Trucking (Fedex Ground)
10.2019 - Current
- Manage a fleet of 15 trucks and a crew of 12-15 drivers
- Ensure trucks are in safe operating condition and schedule service with mechanics when needed
- Interview, hire, and train employees using Fedex standards and teach safety class to all new employees
- Handle employee scheduling and time off requests
- Ensure teams safe and accurate delivery of packages and monitor all issues that arise throughout the day
- Promote a positive team-based environment where everyone knows their responsibilities
- Use Fedex systems to keep company compliant with Fedex Requirements
- Use Fedex software to route and plan delivery volume for the next day.
Driver
J.A Peters Trucking. (Fedex Ground)
10.2018 - 10.2019
- Performed daily route assigned with anywhere between 75 to 130 stops
- Followed all safety rules and procedures according to company policies
- Drove company vehicle and responsible for accurate scanning of packages and delivery to correct destinations
- Have a current Dot Card.
Warehouse Associate
Batesville Casket Company
08.2016 - 10.2018
- Unloaded inbound trailer and put in stock or put aside to fix or process
- Used tow motor and tip cart to load outbound trucks for delivery to customer
- Fixed caskets and replaced hardware when needed
- Processed paperwork and assisted with routing
- Used JDE software and scanners to complete daily tasks.
Driver/ Cashier/ Host/Trainer
Lou Malnati’s
09.2011 - 10.2018
- Assisted diners with seating as needed
- Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers
- Communicated with customers regarding orders, comments, and complaints
- Routed daily deliveries and assisted with catering orders
- Helped interview and train personnel on company polices and customer service
- Was on the safety committee for the company.
Education
High School Diploma -
Naperville North High School
Naperville, ILSkills
- Adaptable
- Detail oriented
- Able to handle/resolve problems
- Able to handle fast paced environment
Timeline
Business Manager
J.A Peters Trucking (Fedex Ground)
10.2019 - Current
Driver
J.A Peters Trucking. (Fedex Ground)
10.2018 - 10.2019
Warehouse Associate
Batesville Casket Company
08.2016 - 10.2018
Driver/ Cashier/ Host/Trainer
Lou Malnati’s
09.2011 - 10.2018
High School Diploma -
Naperville North High School
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