Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Grossi

MANORVILLE,NY

Summary

Proven track record of enhancing customer loyalty and streamlining operations, evidenced by roles at Hampton Ocean Resort and Harbes Family Farm & Vineyard. Excelled in customer relations and problem resolution, demonstrating dependable work ethic and physical stamina. Achieved significant improvements in efficiency and customer satisfaction, leveraging active listening and problem-solving skills.

Overview

2024
2024
years of professional experience

Work History

Farm Hand

Harbes Family Farm & Vineyard
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.

Customer Service Representative

Hampton Ocean Resort
07.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Eastport-South Manor Junior Senior High School
Manorville, NY
06.2026

Skills

Dependable and Hardworking

Physical Stamina

Customer Service

Problem-solving abilities

Active Listening

Customer Relations

Problem Resolution

Timeline

Customer Service Representative

Hampton Ocean Resort
07.2023 - 08.2023

Farm Hand

Harbes Family Farm & Vineyard

Eastport-South Manor Junior Senior High School

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James Grossi