JAMES GROVER
Chandler,AZ
Summary
I've been a customer Service Representative for 10yrs+ I am good with dealing with people I consider myself a peoples person I enjoy talking and resolving issues I have excellent communication skills Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Non-Emergency Medical Driver
Accurate Medical Transportation
Tempe, AZ
02.2022 - Current
- Provided safe, timely and reliable non-emergency medical transportation services.
- Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
- Operated a variety of vehicles including vans, buses and wheelchair accessible vehicles.
- Checked gas levels daily along with tire pressure and fluid levels before beginning shifts.
- Conducted basic first aid if necessary during transport.
- Responded promptly to calls for service from dispatch center personnel.
- Assisted in the transportation of patients to and from medical appointments.
- Followed strict guidelines concerning traffic laws when driving ambulances or other emergency vehicles.
- Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Maintained a clean vehicle interior and exterior at all times.
- Assessed the condition of patients prior to transport ensuring their safety throughout the journey.
- Performed pre-trip inspections before each shift.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Complied with all applicable traffic laws while operating a company vehicle.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
Assistant Deli Manager
SAFEWAY
MESA, AZ
02.2021 - 03.2023
- Flip salads, check dates on meat, cook, help with customer service, slice meats and cheese, order product for the deli, clean
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Ensured that all food items were properly labeled according to local health department regulations.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
Global Aviation Service
Global Aviation Service
PHOENIX, AZ
10.2019 - 11.2020
- Ramp supervisor, making sure bags on loaded on plane correctly, making sure all bags are on plane, making sure that the plane is ready for the next destination, making sure all employees are being safe and making sure all employees has on there ppe gear
Driver
Transdev
GILBERT, AZ
01.2019 - 10.2019
- Picking people up with disabilities and taking them to their appointments or just taking them were ever they needed to go
- Adhered to company policies and procedures related to safety and security standards.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Provided assistance with loading and unloading of wheelchairs or stretchers into the vehicle.
- Maintained a clean vehicle interior and exterior at all times.
- Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Followed strict guidelines concerning traffic laws when driving ambulances or other emergency vehicles.
- Assisted in the transportation of patients to and from medical appointments.
- Conducted basic first aid if necessary during transport.
- Checked gas levels daily along with tire pressure and fluid levels before beginning shifts.
- Responded promptly to calls for service from dispatch center personnel.
Ceramic Washer
Corrosion Engineering
MESA, AZ
10.2018 - 01.2019
- Picking ceramic for orders, Washing the ceramic, Using a forklift to restock the ceramic and taking the trash out
Baggage Handler Lead
Prospect airline services
PHOENIX, AZ
01.2018 - 09.2018
- Assist passengers with disabilities with wheelchairs, make sure baggage handlers are checking bags to make sure they have the right tags on them, give breaks, assist passengers with what ever needed, check boarding passes to make sure passengers are going to the right gates, I would assist passengers off and on the plane
CSR
Arizona Auto License Service
PHOENIX, AZ
03.2016 - 12.2017
- Titles, renew registration, renew insurance policies, money gram, I did everything that a motor vehicle division does but driver's license
Shift Lead
Pizza Hut
CAVE CREEK, AZ
05.2014 - 06.2016
- Take orders, make pizza's, work on cut table, count cash and make deposits to the bank, count inventory, order supplies and put them away, check dates in walk-in cooler and freezer, take care of customers complaints, clean store, open and closed the store
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Ensured compliance with food safety regulations.
- Resolved customer complaints in a timely manner.
- Resolved customer complaints promptly and professionally.
- Reviewed daily task list with employees and assigned tasks for completion.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Informed customers of delayed food items and offered estimated times to fill orders.
Education
GED -
North High School
10.2012
Skills
- FDR : Fraudulent document record
- Money Gram: sending and receiving money
- People skills: finding and resolving situation's
- Driving can use gps
- CPR : I am CPR Certified
- Vehicle Inspection
- Patient Transport
- Safe driving techniques
- Critical thinking abilities
- Relationship Building
- Passenger Safety
- Attention to Detail
- Excellent Communication
- Active Listening
- Safety Protocols
- Time management abilities
Languages
English
References
- Cheryl Newell, 1710 S Gilbert Rd., 602-425-3126
- Paul Grover, 1450 E Bell Rd, Phoenix, AZ, 85022, 480-437-0985
- John Peru, 19th Ave & Thunderbird Rd, 207-289-5549
- Brett McGhee, 825 S Dobson Rd, Mesa, AZ, 85202, 602-303-6207
- Angela Bozzuto 3202 N Ash Dr handler AZ,85224, 480-435-5836
Hobbies and Interests
- Outdoors: camping, fishing, mountain biking
- Gym: weightlifting
Timeline
Non-Emergency Medical Driver
Accurate Medical Transportation
02.2022 - Current
Assistant Deli Manager
SAFEWAY
02.2021 - 03.2023
Global Aviation Service
Global Aviation Service
10.2019 - 11.2020
Driver
Transdev
01.2019 - 10.2019
Ceramic Washer
Corrosion Engineering
10.2018 - 01.2019
Baggage Handler Lead
Prospect airline services
01.2018 - 09.2018
CSR
Arizona Auto License Service
03.2016 - 12.2017
Shift Lead
Pizza Hut
05.2014 - 06.2016
GED -
North High School
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