Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Gulledge

Concord,NC

Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Commercial Parts Pro

O'Reilly Auto Parts
08.2020 - 10.2023
  • Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
  • Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
  • Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
  • Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.
  • Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
  • Reduced product returns by implementing a thorough quality control process before shipping orders to customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
  • Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
  • Devised strategies for optimizing warehouse space utilization, resulting in improved organization and efficiency.
  • Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
  • Implemented an advanced parts catalog system that streamlined product identification and ordering processes for both staff and customers.
  • Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
  • Built and maintained network of second source suppliers.
  • Achieved personal and store sales goals and service objectives.
  • Advanced solution, project and product quality recommendation ability.

Commercial Parts Pro

Advance Auto Parts
01.2004 - 08.2020
  • Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
  • Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
  • Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
  • Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.
  • Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
  • Reduced product returns by implementing a thorough quality control process before shipping orders to customers.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Supervised and trained staff on product knowledge and customer service.

Education

Associates in Automotive - Automotive Mechanics

Rowan Cabarrus Community Collège
Salisbury, NC
05.2001

Skills

  • Stock control
  • Problem-solving abilities
  • Telephone etiquette
  • Computer proficiency
  • Parts identification
  • Delivery scheduling
  • Returns handling
  • Attention to detail
  • Automotive systems understanding
  • Product knowledge
  • Customer service
  • Teamwork and collaboration
  • Sales techniques
  • Record keeping
  • Time management
  • Client relationship building
  • Order processing
  • Inventory management
  • Pricing strategies
  • Vendor relations
  • Inventory Restocking
  • Merchandising
  • Performance Improvement
  • Returns Processing
  • Customer Relations
  • Ordering Parts
  • Staff Training

Timeline

Commercial Parts Pro

O'Reilly Auto Parts
08.2020 - 10.2023

Commercial Parts Pro

Advance Auto Parts
01.2004 - 08.2020

Associates in Automotive - Automotive Mechanics

Rowan Cabarrus Community Collège
James Gulledge