James Gumbs
Yonkers,NY
Summary
Meticulous Stock Supervisor possessing inventory management, analysis and tracking expertise. Labeled incoming and outgoing items before check-in and checkout using hand-held devices. Organized planner with strong demand and shortage forecasting abilities.
Overview
12
12
years of professional experience
Work History
Stock Supervisor
HOBBS London & Whistles
10.2023 - 02.2024
- Completed daily shipments of approximately 65-90 pieces of various brands.
- Worked extensively with both managers on completely overhauling the inventory system for both brands.
- Reintroduced inventory transfers for both brands to gain inventory space.
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Shipping Lead
Adorama
11.2022 - 05.2023
- Shipped out hundreds of orders internationally with limited support (3 man team) on a daily basis.
- Implemented a daily system with which resulted in organized clean efficient results
- Scheduled daily pickups of various orders and shipping supplies.
- Helped control inventory as well with the stock team when shipping duties were completed.
- Worked with the customer service team to correct any order issues to ensure proper customer satisfaction.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated closely with sales teams to address customer inquiries promptly and resolve any shipping-related issues.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
Stock Supervisor
Flight Club NY
02.2018 - 02.2022
- Became the 1st Stock Supervisor in the company's history.
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
- In charge of opening and closing the store on a weekly basis.
- Managed and oversaw a staff of 10-15+ employees.
- Trained new team members on proper and safe use of tools and equipment.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Implemented an inventory tracking system to optimize inventory control procedures.
- Also supervised overnight teams which helped with shipping web orders, inventory transfers, inventory fulfillment and also helped the media department with media content as well.
- Provided exceptional customer service, responding promptly to inquiries regarding product availability or order status.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
Stock Lead
Flight Club NY
02.2017 - 02.2018
- Improved inventory accuracy by conducting regular stock audits and maintaining organized storage areas.
- Directed team in maintenance of department stock levels and visually appealing look.
- Greeted customers and directed to requested products.
- Started implementing adaptability and improvisation daily with inventory numbers increasing
- Led a larger team with overnight shifts which helped with overnight web orders, inventory transfers and inventory fulfillment.
- Trained new team members on company procedures, inventory management software, and best practices for stock handling.
- Aided in minimizing stock shortages by proactively identifying low inventory levels and promptly alerting management to initiate replenishment orders.
Stock Associate
Flight Club NY
02.2015 - 02.2017
- Organized thousands of units coming in everyday.
- Worked with a team that oversaw countless cycle counts and warehouse scans to stay up to date daily with inventory numbers.
- Fulfilled in store requests from customers quickly and efficiently.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Picked and packed order items.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Helped the shipping department pull, ship and box hundreds of web orders daily as well.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Worked with customers to pack items according to specific desires and requirements.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Product Management
Niketown NY
12.2011 - 01.2015
- Handled hundreds of incoming and outgoing product.
- Mentored junior team members in product management best practices, contributing to their professional growth and enhancing overall team performance.
- Worked closely with product management teams to understand customer needs, translating them into actionable software requirements.
- Worked overnight shifts, handling the layout of the entire building and overall structure various themes of the building.
- Coordinated efforts with product management teams to ensure effective user experience based on customer feedback.
- Introduced automation tools into the workflow that increased efficiency within the product management team significantly.
- Provided insightful feedback to product management regarding customer preferences and market trends helping them develop more relevant offerings.
Education
Business Management -
BMCC
Manhattan, NYSkills
- Leadership
- Goal Oriented
- Stock replenishment
- Warehouse Operations
- Shipping coordination
- Shipment Processing
- Attention to Detail
- Shipping and receiving
- Customer Relations
- Safety Procedures
Timeline
Stock Supervisor
HOBBS London & Whistles
10.2023 - 02.2024
Shipping Lead
Adorama
11.2022 - 05.2023
Stock Supervisor
Flight Club NY
02.2018 - 02.2022
Stock Lead
Flight Club NY
02.2017 - 02.2018
Stock Associate
Flight Club NY
02.2015 - 02.2017
Product Management
Niketown NY
12.2011 - 01.2015
Business Management -
BMCC
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