James Gustafson
Denver,CO
Summary
Hardworking Server/manager with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
Driver
Lyft
Denver, CO
11.2022 - Current
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Assisted with loading and unloading freight when necessary.
General Manager
Red Lobster
Lakewood, CO
10.2017 - 11.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
Server
Yard House
Lakewood, CO
06.2018 - 09.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Owner
Bottoms Up Tavern
Sterling, CO
02.2013 - 03.2017
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Education
Some College (No Degree) - Buisness
University of Wyoming
Laramie, WYSkills
- Punctual and Reliable
- Business Management
- Relationship Building
- Customer Service
Timeline
Driver
Lyft
11.2022 - Current
Server
Yard House
06.2018 - 09.2019
General Manager
Red Lobster
10.2017 - 11.2022
Owner
Bottoms Up Tavern
02.2013 - 03.2017
Some College (No Degree) - Buisness
University of Wyoming