James Guthrie
Edmond,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Co-Franchisee/Co-Owner
The Goddard School
09.2009 - 05.2024
- Worked with construction to build 8000 square foot preschool building, Max child capacity 140
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to franchise location.
- Managed day-to-day operations, overseeing staff scheduling, facebook content and website content, inventory management, and financial reporting.
- Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
- Organized successful community events promoting franchise's brand to drive increased awareness and customer engagement
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Site Director- AT&T
Advanced Network Services
08.2006 - 10.2009
- Transition 250 NBO employees from National Business Ordering to troubleshooting data devices for business customers (ANS)
- PDA, Smart phone, BlackBerry certified
- Organized Warranty Exchange project where ASRs can process WEX orders
- Manage three Area Managers and upwards of twenty Team Managers.
Site Director- Cingular Wireless
National Business Ordering
10.2005 - 08.2006
- Managed 300+ employees in offline and queue environments
- Maintained Operations for local center and other centers including vendor
- Transitioned from non-bargained to bargained environment
- Facilitated weekly calls with Government and Sales VPS and DOS
- Developed sales escalation process for DOS and above along with reporting
- Transitioned all offline NBO work to sister center in MPLS upon ANS transition.
Area Manager- AT&T Wireless/Cingular Wireless
National Business Ordering
12.1999 - 08.2006
- Facilitate conference calls
- Work with operations group, quality, process team and human resources to structure training
- Transitioned employees from TDMA, Pocketnet to GSM/GRPS
- Transitioned employees from AT&T Wireless to Cingular Wireless Processes
- Manage new hires and conduct all necessary disciplinary action
- Motivate and promote a positive work environment
- Support and encourage goals for personal and business needs.
Research and Fulfillment Supervisor
AT&T Wireless Services
08.1999 - 12.1999
- Training orientation, computer processes, and call center behavior to new hires and existing representatives
- Managed 15 employees
- Developed process for FIFO billing and ordering
- Tracked all exceptions through the National Distribution Center
- Facilitated weekly sales calls with field for best practices.
Level II Direct Fulfillment Representative
AT&T Wireless Services
10.1998 - 08.1999
- Communicated with New Account Services to order equipment in 'Infoflo'
- Billed shipments in 'Titan'
- Operated a 'problem resolution queue' - communicated with sales to reduce errors and solve escalations
- Trained new hires
- Communicated inconsistency between Direct Fulfillment and New Account Services by creating a newsletter
- Developed system for resolving exceptions at the National Distribution Center.
New Account Service Representative
AT&T Wireless Services
10.1997 - 10.1998
- Trained new hires
- Reviewed individual and business credit bureaus
- Called business references
- Activated cellular service and troubleshot activation errors
- UAT Testing for Lightbridge system for credit review.
Sales and Finance
Bob Howard Toyota
10.1996 - 05.1997
- Qualifying the customer
- High pressure, high volume commission sales
- Educate the customer on financing options and product knowledge
- Maintained above average track record
- Acting sales manager and finance manager
- Training newer reps.
Owner and Operator
Aqua Zone Pet Center
02.1994 - 01.1997
- Responsible for all personnel
- Customer service and sales
- Account receivables and payables
- In-store training and how-to clinics
- Supervision of up to eight employees
- Maintained relations with overseas collectors and suppliers
- All marketing and advertising
- Developed a POS system to maintain a 40K inventory.
Education
100+ Hours Towards BS in Finance
Oklahoma Sate University
Stillwater, OK12.1996
High School Diploma -
Edmond High School
Edmond, OK05.1990
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Business Networking
Phone
(405) 340-5388, (405) 202-1010
References
Available upon Request
Timeline
Co-Franchisee/Co-Owner
The Goddard School
09.2009 - 05.2024
Site Director- AT&T
Advanced Network Services
08.2006 - 10.2009
Site Director- Cingular Wireless
National Business Ordering
10.2005 - 08.2006
Area Manager- AT&T Wireless/Cingular Wireless
National Business Ordering
12.1999 - 08.2006
Research and Fulfillment Supervisor
AT&T Wireless Services
08.1999 - 12.1999
Level II Direct Fulfillment Representative
AT&T Wireless Services
10.1998 - 08.1999
New Account Service Representative
AT&T Wireless Services
10.1997 - 10.1998
Sales and Finance
Bob Howard Toyota
10.1996 - 05.1997
Owner and Operator
Aqua Zone Pet Center
02.1994 - 01.1997
100+ Hours Towards BS in Finance
Oklahoma Sate University
High School Diploma -
Edmond High School