JAMES HABIB
Schenectady,NY
Summary
Dedicated public service professional with a proven track record of fostering team collaboration and achieving results. Skilled in managing public safety protocols, conflict resolution, and community outreach efforts. Known for reliability, adaptability, and strong communication skills, with a knack for problem-solving and emergency response. Ready to leverage experience to make a meaningful impact and drive positive outcomes in the community.
Overview
5
5
years of professional experience
Work History
Public Service Officer
Albany Parking
02.2023 - 07.2024
- Monitored parking compliance and issued citations to ensure adherence to regulations.
- Assisted in resolving customer inquiries, enhancing overall service experience.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Conducted routine inspections of parking facilities to maintain safety standards.
- Provided training support for new staff on operational procedures and customer service practices.
- Engaged with community stakeholders to promote awareness of parking policies and initiatives.
- Handled citation and parking violation paperwork.
Security Officer
Allied Universal Security Services
07.2018 - 03.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, providing immediate assistance as needed.
- Collaborated with law enforcement during emergency situations to enhance response effectiveness.
- Prepared detailed reports on security incidents for management review and analysis.
- Patrolled and monitored premises on foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
Bachelor’s Degree - Criminal Justice
SUNY PLATTSBURGH
Plattsburgh, NY05.2022
Criminal Justice
HUDSON VALLEY COMMUNITY COLLEGE
Troy, NY05.2018
High School Diploma - undefined
NISKAYUNA HIGH SCHOOL
Niskayuna, New York06.2015
Skills
- Communication skills: Able to work well in a team Communicates well with other people Gets along well with all personalities
- Languages: Proficient in written Coptic, average skills in Spanish
- Has a satisfactory knowledge of modern-day police vehicles from Ford, Chevrolet, Dodge, and Ram and knows the differences and similarities between the police versions and their civilian counterparts
- Community engagement
- Teamwork
- Team building and development
- Attention to detail
- Team collaboration
- Public speaking
- Complaint handling
LEADERSHIP EXPERIENCE
- ST. MARY AND ST. GEORGE’S COPTIC ORTHODOX CHURCH Albany, NY
- Deacon August 2013 – present
- A lead congregation in hymns in the ancient Coptic language and during services
- Coptic Hymns Teacher December 2015 – present
- Taught the Coptic language and Coptic hymnology to children of various ages
Awards
Michael Such Scholarship June 2016, Rey Richardson Award May 2018, Dean’s list: Fall 2016, Spring 2016, Staten Island Annual Hymns Competition of the Northeast Coast (Individual portion) 3rd Place, 2015, Staten Island Annual Hymns Competition of the Northeast Coast (Choir portion) 1st Place, 2010, 2011, 2012, 2014, 2016, 2017, 2018, 2019
Hobbies and Interests
Member of Criminal Justice Club August, 2015-May, 2018, Attended Seminar on “21st Century Policing” in November 2017, Sports: basketball, soccer
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balancePaid time offFlexible work hoursPaid sick leaveCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Public Service Officer
Albany Parking
02.2023 - 07.2024
Security Officer
Allied Universal Security Services
07.2018 - 03.2020
High School Diploma - undefined
NISKAYUNA HIGH SCHOOL
Bachelor’s Degree - Criminal Justice
SUNY PLATTSBURGH
Criminal Justice
HUDSON VALLEY COMMUNITY COLLEGE
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