James Hackert
Eden,NC
Summary
Seasoned Postmaster and entrepreneurial Business Owner, adept in policy compliance and cultivating client relationships. Leveraged expertise in mail distribution and strategic planning to enhance operational efficiency at the United States Postal Office and Pilgrim Cleaning Services. Demonstrated leadership in improving service delivery and fostering team growth.
Overview
22
22
years of professional experience
Work History
Postmaster
United States Postal Office
Aberdeen, NC
04.2015 - 03.2020
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Performed daily opening and closing procedures of the post office.
- Organized mail sorting operations to ensure timely delivery.
- Provided customer service to patrons of the post office.
- Processed incoming and outgoing mail according to postal regulations.
- Balanced cash drawers at the end of each shift.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Inspected packages for proper postage and labeling before sending out mail items.
- Monitored security cameras to ensure safe working environment for staff members.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Processed payments from customers using credit cards or other payment methods.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Prepared reports on operational activities for upper management review.
- Developed strategies to improve efficiency within the post office's operations.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Communicated postal laws and regulations.
- Helped customers pick out post office products.
- Monitored staff member adherence with regulations and procedures.
- Coordinated retail product display, stocking and pricing.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Kept shifts properly staffed by creating and distributing work schedules.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Recruited and hired personnel to add talent to team.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Resolved customer complaints quickly to promote improved service.
Business Owner
Pilgrim Cleaning Services
Thomaston, CT
04.1998 - 12.2005
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Associate of Applied Science - Horticulture Science
SUNY College At Oswego
Oswego, NY05-1976
Skills
- Policy compliance
- Distributing mail
- Stock control
- Mail distribution
- Incoming mail procedures
- Transactions oversight
Timeline
Postmaster
United States Postal Office
04.2015 - 03.2020
Business Owner
Pilgrim Cleaning Services
04.1998 - 12.2005
Associate of Applied Science - Horticulture Science
SUNY College At Oswego