James Hagle
Harrison Township,MI
Summary
Accomplished Preload Manager at UPS, adept in transportation management and fostering employee engagement, significantly reduced workplace accidents and improved operational efficiency. Leveraged expertise in shipping, receiving, and cost reduction to enhance team productivity and customer satisfaction. Skilled in workforce planning and collaboration, consistently achieved strategic goals through innovative process improvements.
Overview
7
7
years of professional experience
Work History
Preload Manager
UPS
08.2024 - Current
- Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
- Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.
- Actively participated in weekly team meetings, contributing ideas and insights to continually improve departmental performance and communication across the organization.
- Budget management responsibilities included monitoring expenses, validating invoices, and approving purchase orders within allocated limits.
- Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.
- Implemented safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
- Optimized loading methods to maximize trailer space utilization while maintaining package integrity during transit.
- Streamlined package handling procedures for faster processing and reduced turnaround time.
- Developed strong relationships with drivers to facilitate smooth handoffs of packages between shifts.
- Enhanced team performance by conducting regular training sessions, setting clear expectations, and providing constructive feedback.
- Utilized data analysis to identify trends in productivity and make informed decisions regarding process improvements.
- Collaborated with senior management on strategic initiatives to improve overall operations at the facility level.
- Conducted performance evaluations for staff members, identifying areas for improvement and developing action plans for growth.
- Coordinated daily activities with cross-functional teams, ensuring seamless operations and timely deliveries.
Business Supervisor
UPS
01.2024 - 08.2024
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Delivered exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Established effective communication channels between departments to facilitate seamless collaboration.
- Enhanced team productivity by streamlining processes and implementing effective workflow systems.
- Oversaw front office activities, handling daily escalations and evaluating client requests.
- Cultivated a positive work environment, fostering strong employee morale and high retention rates.
- Led change management initiatives by proactively addressing potential challenges and preparing employees for transitions within the organization.
Package Dispatch Supervisor
UPS
07.2018 - 01.2024
- Reduced delivery errors with thorough package verification processes before dispatching to drivers.
- Streamlined dispatch operations by incorporating advanced software tools for better task allocation and tracking.
- Achieved higher customer satisfaction rates by ensuring prompt and accurate package deliveries.
- Collaborated with other supervisors to develop standardized best practices for enhanced departmental efficiency across locations.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05-2028
Skills
- Shipping and receiving
- Warehouse operations
- Standard operating procedures
- Environmental awareness
- Load planning
- Transportation management
- Workforce planning
- Cost reduction
- Employee engagement
- Expense control
- Teamwork and collaboration
Timeline
Preload Manager
UPS
08.2024 - Current
Business Supervisor
UPS
01.2024 - 08.2024
Package Dispatch Supervisor
UPS
07.2018 - 01.2024
Bachelor of Science - Business Management
University of Phoenix