James Haines
Green Cove Springs
Summary
Dynamic Hospitality Service Manager with a proven track record at Brinker International, skilled in staff training and development, and customer engagement. Enhanced guest experiences through effective complaint resolution and optimized inventory control, resulting in reduced waste and improved operational efficiency. Passionate about fostering a positive team culture and ensuring exceptional service delivery.
Overview
20
20
years of professional experience
Work History
Hospitality Service Manager
Brinker Internationl, Chili's Grill & Bar
09.2023 - 05.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Kitchen Manager
Brinker Internationl, Chili's Grill & Bar
10.2017 - 07.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Bartender
Brinker Internationl, Chili's Grill & Bar
12.2010 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Brinker Internationl, Chili's Grill & Bar
07.2007 - 12.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Busser
Brinker Internationl, Chili's Grill & Bar
12.2004 - 07.2007
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
No Degree -
Mt. San Jacinto College
San Jacinto, CASkills
- Staff training and development
- Team management, Staff scheduling, Employee retention
- Inventory control and record keeping
- Customer engagement
- Operations management, Shift management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Kitchen equipment operation and maintenance
- Food service background
Timeline
Hospitality Service Manager
Brinker Internationl, Chili's Grill & Bar
09.2023 - 05.2025
Kitchen Manager
Brinker Internationl, Chili's Grill & Bar
10.2017 - 07.2023
Bartender
Brinker Internationl, Chili's Grill & Bar
12.2010 - 09.2017
Server
Brinker Internationl, Chili's Grill & Bar
07.2007 - 12.2010
Busser
Brinker Internationl, Chili's Grill & Bar
12.2004 - 07.2007
No Degree -
Mt. San Jacinto College
Similar Profiles
Lily HolthusLily Holthus
Line Cook at Brinker Internationl, Chili's Grill & BarLine Cook at Brinker Internationl, Chili's Grill & Bar
Olivia DavisOlivia Davis
Bartender at Brinker Internationl, Chili's Grill & BarBartender at Brinker Internationl, Chili's Grill & Bar
Glazymar AlentonGlazymar Alenton
Food Server at Brinker Internationl, Chili's Grill & BarFood Server at Brinker Internationl, Chili's Grill & Bar
Chris MitchellChris Mitchell
General Manager at Brinker Internationl, Chili's Grill & BarGeneral Manager at Brinker Internationl, Chili's Grill & Bar
Tristian LassiterTristian Lassiter
Senior Regional Aerospace Medical Technician at United States Department of the Navy - Unmanned Patrol Squadron NineteenSenior Regional Aerospace Medical Technician at United States Department of the Navy - Unmanned Patrol Squadron Nineteen