Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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James Hale

Simpsonville,USA

Summary

Inventory management professional with extensive experience at Proterra Inc. Demonstrated success in optimizing warehouse operations and improving order accuracy. Expertise in cycle counting and team training, leading to enhanced logistics and customer service. Focused on driving process improvements and operational efficiency.

Overview

11
11
years of professional experience

Work History

Assistant Warehouse Manager

Fresh water systems
Greenville, SC
02.2025 - Current
  • Directs, supervises and assigns warehouse employees (e.g., trains, prepares work schedules, make work assignments).
  • Assists with selection, supervision and training of warehouse workers.
  • Evaluates performance and verifies correctness of employee timecards.
  • Directs warehousing activities (e.g., ordering, receiving and unloading shipments, processing records, preparing and distributing reports and other documentation, establishing and coordinating policies, assisting with vendor contracts). Responsible for processing entire warehouse cycle for USDA commodities (receiving, inventory control, monitoring, scheduling, pulling, etc.).
  • Answers telephone and assist with customer service.
  • Coordinates with truck drivers and dispatchers, explaining distribution policies and procedures for deliveries and shipments.
  • Opens and services work areas.
  • Schedules and arranges deliveries and shipments, coordinating schedules.
  • Prepares related documentation. Assists with pulling orders and monitoring of order accuracy.
  • Monitors issuance of items.
  • Assists with preparation and checking of reports, schedules, invoices, forms and other required warehouse documentation.
  • Assists with inventory control and resolves inventory discrepancies.

Inventory Control Specialist / Material Specialist III

Phoenix EV
Greenville, SC
08.2019 - 02.2025
  • Conducts frequent spot and partial audits of physical inventory.
  • Assists with periodic (at least annual) physical inventory audits.
  • Operates forklift truck when necessary.
  • Performs other related duties as requested.
  • Coordinates with parts Put-Away; Perform the daily cycle counting process involving the set-up with Business Central systems, counting and updating.
  • Assist with parts picking for shipment and complete appropriate paperwork to ship the product; Work with team members to maintain continuous workflow.
  • Help assemble kits for delivery to each station, making sure each item is accurately accounted for, and any problems are noted, and investigated. Coordinate intricate work tasks and work independently following established procedures, and management instructions.
  • Perform all inventory adjustments with BC systems and research the root cause of inventory discrepancies; Maintain bin and location set-up within Business Central systems.
  • Create and maintain reports used for the Warehouse Metric Board, Track and research trends with supplier shortages and supplier quality.
  • Monitor physical inventory levels and make sure they match what is showing in Business Central systems.
  • Maintain files for each bus being built and work closely with the production line to ensure the bus is ready to ship.
  • Close-out of Work Orders for Sub-Assemblies.
  • Report list of dead stock to Management for obsoleting purposes.
  • Track, monitor, and create reporting for parts in multiple locations for combining of like parts.
  • Maintain and report all material shortages as noted at Picking and Kit Carting; Issues materials to departments within the organization upon request, including transacting inventory quantities to the department and delivering the parts to the work area.
  • Perform 5S duties within the Warehouse; Other duties as assigned.

Aftermarket Customer Support Specialist

Proterra Inc
Greenville, SC
08.2019 - 02.2025
  • Continually develop and improve product knowledge.
  • Create, manage, and follow-up quotes provided to customers.
  • Find customer pain points and provide solutions specific to that customer.
  • Achieve sales and activity goals set for the role.
  • Provide proactive communication to customers of routes, back orders, and other information.
  • Support the overall effort of the sales department with a specific focus on aftermarket.
  • Inform customers of new products, to better serve, up-sell, or recommend substitutes.
  • Execute transactional selling, seeking to increase gross margins.
  • Listen to customer requests or concerns & institute the proper procedure to resolve issues.
  • Develop and maintain relationships with internal staff and external customers.
  • Maintain customer database and generate internal database information, such as lists and counts for direct marketing projects.
  • Work closely with marketing firm to coordinate and assist in developing marketing tools.
  • Facilitate and manage meetings, both in person and virtual.

Material Specialist III

Phoenix EV/PROTERRA, INC.
Greenville, SC
09.2019 - 02.2025
  • Responsible for off-site upkeep, cycle counts, bringing and transferring material to and from offs-site facility both systemically and physically.
  • Perform all receiving within the Oracle and the Mobile Device System and coordinates the parts Put-Away; Perform the daily cycle counting process involving the set-up with Oracle, counting and updating.
  • Assist with parts picking for shipment and complete appropriate paperwork to ship the product; Work with team members to maintain continuous workflow.
  • Assist with putting together kits to be delivered to each station and ensure that each item is accounted for, and any issues are documented and researched; Organize complex work assignments and operate independently within procedural guidelines and management directives.
  • Perform all inventory adjustments with Oracle and research the root cause of inventory discrepancies; Maintain bin and location set-up within Oracle.
  • Create and maintain reports used for the Warehouse Metric Board, Track and research trends with supplier shortages and supplier quality.
  • Monitor physical inventory levels and make sure they match what is showing in Oracle; Maintain and assure accuracy of all DOT driver logs.
  • Maintain files for each bus being built and work closely with the production line to ensure the bus is ready to ship.
  • Close-out of Work Orders for Sub-Assemblies, Battery’s and Fast-Charge when components are ready to ship and work with Supply Chain Logistics for shipping of these Work Orders.
  • Track monitor and report dead or non-moving parts within Oracle; Report list of dead stock to Management for obsoleting purposes.
  • Track, monitor, and create reporting for parts in multiple locations for combining of like parts.
  • Maintain and report all material shortages as noted at Picking and Kit Carting; Issues materials to departments within the organization upon request, including transacting inventory quantities to the department and delivering the parts to the work area.
  • Perform 5S duties within the Warehouse; Other duties as assigned.

Inventory Control Specialist

PROTERRA
Greenville, SC
08.2019 - 02.2025
  • Maintains consistent stock of inventory, ordering new stock up to pre-authorized limit as inventory dwindles.
  • Maintains accurate daily records of goods received and shipments made.
  • Manages and maintains inventory system; facilitates upgrades to related database and/or software under the direction of the purchasing or inventory control manager.
  • Conducts frequent spot and partial audits of physical inventory.
  • Assists with periodic (at least annual) physical inventory audits.
  • Operates forklift truck when necessary.
  • Performs other related duties as requested.
  • Responsible for off-site upkeep, cycle counts, bringing and transferring material to and from off-site facility both systemically and physically.
  • Coordinates with parts Put-Away; Perform the daily cycle counting process involving the set-up with Oracle, counting and updating.
  • Assist with parts picking for shipment and complete appropriate paperwork to ship the product; Work with team members to maintain continuous workflow.
  • Assist with putting together kits to be delivered to each station and ensure that each item is accounted for, and any issues are documented and researched; Organize complex work assignments and operate independently within procedural guidelines and management directives.
  • Perform all inventory adjustments with Oracle and research the root cause of inventory discrepancies; Maintain bin and location set-up within Oracle.
  • Create and maintain reports used for the Warehouse Metric Board, Track and research trends with supplier shortages and supplier quality.
  • Monitor physical inventory levels and make sure they match what is showing in Oracle; Maintain and assure accuracy of all DOT driver logs.
  • Maintain files for each bus being built and work closely with the production line to ensure the bus is ready to ship.
  • Close-out of Work Orders for Sub-Assemblies, Battery’s and Fast-Charge when components are ready to ship and work with Supply Chain Logistics for shipping of these Work Orders.
  • Track monitor and report dead or non-moving parts within Oracle; Report list of dead stock to Management for obsoleting purposes.
  • Track, monitor, and create reporting for parts in multiple locations for combining of like parts.
  • Maintain and report all material shortages as noted at Picking and Kit Carting; Issues materials to departments within the organization upon request, including transacting inventory quantities to the department and delivering the parts to the work area.
  • Perform 5S duties within the Warehouse; Other duties as assigned.

Production Associate, trainer, proxy offline support

BMW
Greer, SC
07.2017 - 04.2019
  • Responsible for performing production work in factories. Starts, operates, tends, stops, and cleans machines. Assembles finished product. Inspects product to ensure high quality.

Production Associate

MAU, BMW
Greer, SC
11.2014 - 07.2017
  • Responsible for performing production work in factories. Starts, operates, tends, stops, and cleans machines. Assembles finished product. Inspects product to ensure high quality.

Education

State Certified - C.N.A. Phlebotomy

Abcott Institue
Southfield, MI
01-2010

Skills

  • Customer service
  • Problem solving
  • Inventory management
  • Data entry
  • CRM software
  • Order processing
  • Training and development
  • Issue troubleshooting
  • Problem-solving
  • Conflict resolution
  • Cycle counting
  • Forklift operation
  • Warehouse organization
  • Material handling
  • Team leadership
  • Performance evaluation
  • Effective communication
  • Warehouse management
  • Shipping coordination
  • Order accuracy
  • Employee training
  • Team collaboration
  • Scheduling deliveries
  • Process improvement
  • Waste reduction
  • Load planning
  • Workplace safety
  • Stock control
  • Warehouse operations
  • Shipping and receiving
  • Mentoring and training
  • Delegating work
  • Space planning
  • Forklift operations
  • Team coaching
  • Heavy lifting
  • Warehouse layout optimization
  • Loading and unloading
  • Inventory and stocking
  • Employee team supervision

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Warehouse Manager

Fresh water systems
02.2025 - Current

Material Specialist III

Phoenix EV/PROTERRA, INC.
09.2019 - 02.2025

Inventory Control Specialist / Material Specialist III

Phoenix EV
08.2019 - 02.2025

Aftermarket Customer Support Specialist

Proterra Inc
08.2019 - 02.2025

Inventory Control Specialist

PROTERRA
08.2019 - 02.2025

Production Associate, trainer, proxy offline support

BMW
07.2017 - 04.2019

Production Associate

MAU, BMW
11.2014 - 07.2017

State Certified - C.N.A. Phlebotomy

Abcott Institue

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