Summary
Overview
Work History
Education
Skills
Timeline
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James Henry Hall

Oxford,Michigan

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and film industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses no matter the medium.

Overview

17
17
years of professional experience

Work History

Owner/Operator

Magical Jungle Productions
03.2010 - Current
  • Secured funding for independent films by presenting compelling pitch decks to potential investors.
  • Increased film production efficiency by streamlining pre-production processes and optimizing communication among team members.
  • Managed budgets and resources effectively, ensuring timely completion of projects within allocated funds.
  • Developed strong relationships with talent agencies, resulting in successful casting of high-profile actors for lead roles.
  • Coordinated film festival submissions, earning prestigious awards and critical acclaim for various projects.
  • Led daily production meetings and weekly production calls.

Server/FOH Manager

Rochester Chop House
02.2013 - Current
  • Wrote the FOH schedule for two restaurants according to budget, staff availability, and business projections.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Led planning, set up and takedown for special events and major holidays.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality through positive reinforcement, constructive criticism, and contests.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

The Cheesecake Factory
03.2007 - 01.2013
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Film/Television

Oakland Community College
Bloomfield Hills, MI

Skills

  • Production Scheduling
  • Adobe Photoshop
  • Financial Planning
  • Microsoft Excel
  • Scheduling Staff
  • Marketing support
  • Complaint Resolution
  • Inventory Control
  • Guest Relations
  • Task Delegation

Timeline

Server/FOH Manager

Rochester Chop House
02.2013 - Current

Owner/Operator

Magical Jungle Productions
03.2010 - Current

Server

The Cheesecake Factory
03.2007 - 01.2013

Film/Television

Oakland Community College

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James Henry Hall