April Charles
Moss Point,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Agent Representative
Conduent State Healthcare
Moss Point, Mississippi
08.2024 - Current
- Excelled in exceeding daily credit card application goals.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with other teams within the organization to resolve complex problems quickly.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
Bus Driver
Jcsd
Vancleave, Mississippi
07.2023 - 08.2024
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Collected tickets or cash fares from passengers.
- Collected fares, tickets and passes accurately.
Substitute Teacher
JCSD
Vancleave, Mississippi
02.2022 - 03.2023
- Created an environment conducive to learning while managing challenging behaviors.
- Integrated technology into lessons whenever possible.
- Attended training and workshops to improve teaching skills.
Substitute Teacher
MCPSS
Mobile, Alabama
08.2008 - 01.2021
- Created an environment conducive to learning while managing challenging behaviors.
- Integrated technology into lessons whenever possible.
- Attended training and workshops to improve teaching skills.
Assistant Manager, Customer Service
Dollar General
Sarala, Alabama
07.2007 - 10.2008
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
GED -
Bishop State Community College
Mobile, AL07-2007
Skills
- Medicaid eligibility
- Application review
- Regulatory compliance
- Customer relationship management
- Effective communication
Timeline
Agent Representative
Conduent State Healthcare
08.2024 - Current
Bus Driver
Jcsd
07.2023 - 08.2024
Substitute Teacher
JCSD
02.2022 - 03.2023
Substitute Teacher
MCPSS
08.2008 - 01.2021
Assistant Manager, Customer Service
Dollar General
07.2007 - 10.2008
GED -
Bishop State Community College