James Hallam
Roselle,IL
Summary
Dynamic professional with a proven track record in territory management and retail customer service, notably at REquipment LLC. Excelled in business development and inside/outside sales, achieving significant revenue growth. Skilled in retail loss prevention and adept at fostering client relationships, demonstrating both strong negotiation capabilities and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Front Gate Security Officer
Broken Oar Marina-bar & Grill
Port Barrington , Illinois
05.2024 - 11.2024
- Checked identification of visitors and employees entering the premises to ensure only authorized personnel are granted access.
- Enforced safety regulations, including no smoking areas, seat belt laws, and hazardous material storage.
- Monitored CCTV cameras for suspicious activities and reported any breaches of security to management.
- Patrolled grounds on foot or by vehicle to detect any signs of criminal activity or rule infractions.
- Responded promptly to emergency situations such as fire alarms, medical emergencies, bomb threats.
- Assisted guests with directions or other inquiries regarding the property and its facilities.
- Displayed professional conduct at all times while interacting with guests and staff members alike.
- Prevented unauthorized personnel from accessing restricted areas of the property.
Poker Dealer
Hollywood Casino Aurora
Aurora , IL
05.2022 - 06.2024
- Dealt cards to players in accordance with established rules and regulations of the game.
- Monitored games for adherence to gaming laws and regulations, as well as house policies.
- Assisted guests in understanding the rules and regulations of various poker games.
- Ensured that all necessary supplies were available throughout shift.
- Maintained a clean and organized work area.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Verified identification of customers before allowing them to play poker.
- Collected gaming chips from players at end of each game session.
- Balanced table bank at beginning and end of shift.
- Conducted chip exchanges as needed during shifts.
- Performed accurate payouts according to established procedures.
- Provided guidance and assistance to less experienced dealers.
- Inspected cards for wear and tear prior to dealing them out.
- Followed standard procedures for opening and closing tables.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
Territory Manager
REquipment LLC
Shorewood, Illinois
01.2019 - 05.2022
- Developed and implemented strategies to increase sales in assigned territory.
- Conducted market research to determine customer needs and preferences within the region.
- Established relationships with key customers, vendors, and distributors in the area.
- Analyzed sales data to identify trends and opportunities for growth.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Created presentations for potential customers highlighting products' features and benefits.
- Monitored competitor activities in the region to ensure competitive advantage.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
- Developed targeted marketing campaigns designed to reach specific audiences in the territory.
- Met or exceeded established targets for revenue growth month over month.
- Implemented processes that ensured timely delivery of products ordered by customers.
Education
Bachelor of Science - Physical Education
Illinois State University
Normal, IL06-1991
Skills
- Business Develop
- Inside/Outside Sales
- Retail loss prevention
- Territory management
- Retail customer service
Timeline
Front Gate Security Officer
Broken Oar Marina-bar & Grill
05.2024 - 11.2024
Poker Dealer
Hollywood Casino Aurora
05.2022 - 06.2024
Territory Manager
REquipment LLC
01.2019 - 05.2022
Bachelor of Science - Physical Education
Illinois State University