James Ham
Lexington,SC
Summary
Experienced Data Entry Clerk with 6 plus years of success developing and maintaining databases. More importantly, I am consisted, reliable & dedicated to the task at hand rather that be working as a team player or working independently.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Blue Cross Blue Shield
Columbia, SC
02.2024 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Advised customers on the best ways to minimize risks associated with their assets.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
Sales Agent Representative
Comcast
Columbia, SC
06.2023 - 10.2024
- Greeted customers and provided customer service support.
- Provided product information to customers and answered questions related to products.
- Assisted customers with placing orders online or over the phone.
- Handled customer inquiries and complaints in a professional manner.
- Researched required information using available resources.
- Identified opportunities for upselling additional products or services to customers.
- Analyzed customer needs and recommended appropriate actions.
- Processed payments accurately according to established procedures.
Sales Agent Representative
Spectrum
West Columbia, SC
04.2022 - 06.2023
- Provided customers with product information and advice on selection, use, and care of products.
- Maintained strong relationships with existing clients by providing excellent customer service.
- Assisted customers with placing orders, answering inquiries, and processing payments.
- Followed up on customer inquiries not immediately resolved.
- Responded promptly to customer questions via phone or email.
- Identified opportunities to upsell additional products or services.
- Answered incoming customer calls regarding products and services, troubleshooting problems, and providing technical support.
Picker
Amazon
West Columbia, SC
10.2021 - 03.2022
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Labeled boxes and placed in outbound collection areas.
- Troubleshot equipment problems to repair or report diagnostics.
- Used handheld scanners to key in data for packages.
- Selected products and items from shelves and pallets for customer orders.
Shift Supervisor
Wentworth
West Columbia, SC
09.2019 - 05.2020
- Coordinated shift-based inventory receiving, auditing and restocking.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Created training manual for employees to use as reference guide.
- Delegated tasks to employees and monitored activities and task completion.
Shift Supervisor
Home Depot Distribution Center
West Columbia, SC
06.2019 - 09.2019
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
Data Entry Team Leader
General Information Services Inc.
Chapin, SC
07.2014 - 03.2019
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Compared data logs against written records to verify accuracy of electronic records, alerting management to discrepancies indicating poor data entry execution or possible ethical violations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Translated written documentation and notes into emails and other types of correspondence.
- Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
Education
High School Diploma -
Dutch Fork High School
Irmo, SC05.2007
Some College (No Degree) - Business Management
Strayer University
Washington, DCSkills
- Collecting information
- Verifying data accuracy
- Strong problem solver
- Multi-line phone proficiency
- Data Entry
- Error identification
- Proficient in using Microsoft Word
Timeline
Insurance Agent
Blue Cross Blue Shield
02.2024 - Current
Sales Agent Representative
Comcast
06.2023 - 10.2024
Sales Agent Representative
Spectrum
04.2022 - 06.2023
Picker
Amazon
10.2021 - 03.2022
Shift Supervisor
Wentworth
09.2019 - 05.2020
Shift Supervisor
Home Depot Distribution Center
06.2019 - 09.2019
Data Entry Team Leader
General Information Services Inc.
07.2014 - 03.2019
High School Diploma -
Dutch Fork High School
Some College (No Degree) - Business Management
Strayer University