Summary
Overview
Work History
Education
Skills
Timeline
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James Hammersmith

West Seneca,NY

Summary

Dynamic sales professional with a proven track record at Ashley Furniture Homestore, excelling in customer relationship management and persuasive communication. Recognized for consistently exceeding sales goals through tailored solutions and exceptional service. Proficient in CRM systems, leveraging product knowledge to drive customer satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Sales Consultant

Ashley Furniture Homestore
11.2018 - 05.2025
  • Assisted customers in identifying product needs and providing tailored solutions.
  • Engaged in training sessions to improve sales techniques and product understanding.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Developed knowledge of product features to effectively communicate benefits to clients.
  • Collaborated with team members to enhance customer engagement strategies.
  • Maintained up-to-date knowledge of market trends and competitor offerings.

Appliance Sales Specialist

Sears
01.2014 - 10.2018
  • Advised customers on appliance features and benefits, ensuring informed purchasing decisions.
  • Conducted product demonstrations to enhance customer understanding and engagement.
  • Maintained knowledge of current inventory, assisting in optimal stock management.
  • Collaborated with team members to achieve sales targets through effective communication strategies.
  • Trained new staff on sales techniques and product knowledge to improve team performance.
  • Developed promotional displays that increased product visibility and attracted customer interest.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Maintained product knowledge to assist and educate customers on options available.
  • Drove team revenue totals by bringing in top sales numbers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Sales Associate

Home Furniture Gallery
01.2010 - 11.2013
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new associates on sales techniques and store policies to improve team performance.
  • Analyzed sales data to identify trends and recommend actionable strategies for improvement.
  • Maintained knowledge of product features, enabling informed recommendations to customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Lackawanna
Lackawanna, NY

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Product and service sales
  • Persuasive communication
  • Closing techniques
  • Exceeds sales goals

Timeline

Sales Consultant

Ashley Furniture Homestore
11.2018 - 05.2025

Appliance Sales Specialist

Sears
01.2014 - 10.2018

Sales Associate

Home Furniture Gallery
01.2010 - 11.2013

Lackawanna

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James Hammersmith