James Hammond
Phoenix,AZ
Summary
Aspiring Software Developer
Transitioning into software development with hands-on experience in creating and designing web applications using HTML, CSS, JavaScript, Python, Java, and frameworks like Node.js and React. Eager to apply knowledge in both structured and non-structured databases. Passionate about developing intuitive UI/UX experiences and building effective backend systems. Dedicated to continuous learning and growth in the full-stack development field, with a focus on delivering scalable and maintainable web solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Greenhouse Manager / Owner
Self-employeed
Camp Verde, AZ
03.2019 - 03.2023
- Wrote and distributed customer help information on care for nursery products, watering and sun needs.
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Worked directly with customers as salesperson and role model for entire sales team.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Wrote and improved SOPs to maintain consistency across shifts and work areas.
- Performed repairs and preventive maintenance on equipment and property.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Budgeted equipment purchases and regular repairs.
- Oversaw cultivation and harvesting of over 250 pounds in fresh lettuce crops each week.
- Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers
- Created plans to grow nursery and garden center and improved sales volume and profitability by 100%.
- Ran five different climate-controlled areas with over 26 plant varieties
Team Leader Manager
Grainger Honda
Savannah, GA
05.2013 - 02.2019
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated 15-20 team members performance and coached team members, increasing quality of work and employee motivation.
- Aligned team goals and objectives with organizational strategy, aiding business growth .
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Service Consultant
Hilton Head Mercedes
Hilton Head Island, SC
04.2007 - 01.2013
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Applied advanced skills and knowledge of several computer skills on daily basis.
- Maintained 98%-100% high customer satisfaction standards to meet or exceed targets.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Business Development Manager
AMSI Littleton Nissan
Littleton, CO
01.2003 - 01.2006
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Compiled product and customer data to generate informed profit projections.
- Represented company and promoted products at conferences and industry events.
Service Consultant
Empire Lakewood Nissan
Lakewood, CO
01.1999 - 01.2003
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Provided information about service procedures and expected timelines.
- Applied advanced organizational skills and knowledge of Reynolds & Reynolds on daily basis
- Maintained high customer satisfaction standards to meet or exceed targets
- Met customer call guidelines for service levels, handle time and productivity
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Education
Certificate - Full Stack Web Development, Software Engineer
Colorado Technical University / Coding Dojo
On Line05.2024
High School Diploma -
Alameda
Lakewood, CO06.1999
Skills
- Python Programming
- JavaScript programming
- CSS proficiency
- Team Collaboration
- Quality Assurance
- Project Management
- HTML expertise
- Security best practices
- Java programming
- Responsive design
- Concept Development
Certification
Full Stack web development Certificate from CTU/ Codingdojo.