James Hanna
Findlay,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
General Manager
Toasted Yolk Cafe
Findlay, OH
07.2022 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
General Manager
Scramblers
07.2018 - 07.2022
- Manage day to day efficiency in both preparation of product and customer service
- Institute corporate standards and procedures to ensure highest quality
- Perform in a production role as needed
- Communicate with staff to effectively schedule and maintain up to date training and company knowledge
- Hold monthly staff meetings to educate staff on current issues, as well as upcoming changes to company policies and products
- Conduct and record weekly inventory inspections and perform invoice audits to record accurate records
- Input information into company system for comparison reports and week to week self-audits
- Maintain relationships with all company vendors and order new product on a weekly basis
- Ensure product quality is excellent and that the quantity is appropriate for projected volume
- Perform local marketing with other businesses within suitable proximity of restaurant.
Education
Finance
Bowling Green State University
05.2017
Skills
- Supervision and Training
- Customer Service Management
- Assignment Delegation
- Performance Assessment
- Quality Assurance
- Cross-Functional Team Management
- Policy Development and Enforcement
- Goal Setting
- Team Leadership
- Recruitment and Hiring
- Staff Scheduling
- Budget Control
- Decision Making
- Revenue Forecasting
References
REFERENCES
[Available upon request.
Timeline
General Manager
Toasted Yolk Cafe
07.2022 - Current
General Manager
Scramblers
07.2018 - 07.2022
Finance
Bowling Green State University
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