Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Hanna

Findlay,OH

Summary

Dynamic Operations Manager with a proven track record at RELN Inc, excelling in team leadership and inventory management. Enhanced customer satisfaction through effective communication and process improvements, achieving significant operational efficiencies. Skilled in problem-solving and staff development, fostering a culture of accountability and high performance.


Overview

8
8
years of professional experience

Work History

Operations Manager

RELN Inc
10.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.

Personal Banking Executive

Fifth Third Bank
08.2022 - 11.2024
  • Navigated complex deal structures by leveraging extensive knowledge of financial products and market conditions.
  • Delivered exceptional financial results through prudent risk management and sound decision-making practices.
  • Implemented comprehensive compliance programs to ensure adherence to regulatory requirements and industry standards.
  • Assessed customer personal banking and credit card needs and integrated marketing promotions and programs in customer conversations.
  • Collaborated with cross-functional teams to develop innovative banking solutions for diverse clientele.
  • Developed and maintained community network to enhance visibility and built strong referral source for new potential business.

Operations Manager

Ten Star Enterprises
07.2017 - 08.2022
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Education

Bachelor of Arts - Business Administration And Management

University of Toledo
Toledo, OH

Associate of Arts - Business Administration And Management

Owens Community College
Findlay, OH
05-2023

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Planning and implementation
  • Inventory management
  • Project management
  • Staff development
  • Customer relationship management
  • Client relationships
  • Workflow optimization

Timeline

Operations Manager

RELN Inc
10.2024 - Current

Personal Banking Executive

Fifth Third Bank
08.2022 - 11.2024

Operations Manager

Ten Star Enterprises
07.2017 - 08.2022

Bachelor of Arts - Business Administration And Management

University of Toledo

Associate of Arts - Business Administration And Management

Owens Community College

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