Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Harbin

Smithfield

Summary

Accomplished and energetic electrical meter worker with a solid history of achievement in safety and customer service. Motivated, reliable, responsible, dedicated and hard working. Passionate with a drive for safety and excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

36
36
years of professional experience

Work History

Electrical Meter Worker

Dominion Energy
10.2015 - Current


  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Explained repair and maintenance procedures to customers for full comprehension.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Coordinated between billing department and customers to resolve problems.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.

Meter Servicer

Dominion Energy
05.2015 - 05.2017
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Checked tools and equipment to prevent accidents and injuries.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Ran errands and provided general office support in a professional environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Trained new meter readers to apply best practices and comply with safety procedures.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.

Meter Reader

Dominion Energy
10.2011 - 05.2015
  • Checked damage to identify and report potential issues affecting service quality or billing accuracy.
  • Trained new meter readers to apply best practices and comply with safety procedures.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Passionate about learning and committed to continual improvement.
  • Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
  • Conducted safety training and education to employees to increase awareness of safety hazards

Meter Reader

Caliper Staffing
04.2009 - 10.2011
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Trained new meter readers to apply best practices and comply with safety procedures.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

First Line Manager

Kempsville Building Materials
03.1998 - 02.2009


  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Maximized performance by monitoring daily activities
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Performed material counts and full inventory audits.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Reviewed work to assess quality and compliance with production standards.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Heavy Truck Driver

Sunrise USA Trucking Company
03.1997 - 03.1998


  • Perform deliveries throughout the country every week.
  • Maintained consistent on-time delivery record, successfully delivering of all orders ahead of schedule.
  • Dispatched for local and long-distance deliveries and arranged fuel for fleet during operations and maneuvers.
  • Kept meticulous logs of correspondence with customers and freight recipients.
  • Conducted safety inspections on truck and equipment to verify proper operation.
  • Communicated regularly with dispatcher to provide updates on delivery times.
  • Inspected product load for accuracy and safely moved product load to guarantee timely and complete delivery.
  • Transported freight via tractor trailer between multiple cities on a weekly basis
  • Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Operated with safety and skill to avoid accidents and delays.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Quartermaster

U.S Navy
03.1989 - 02.1997


  • Studied weather conditions at destination, en route and at departure points
  • Led team in developing strategic plans to meet operational objectives.
  • Communicated with command centers to develop and execute tactical plans.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Monitored and assessed mission progress and provided updates to command.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Provided strategic plotting and navigation for warfare areas.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Operated surveillance radar, communication systems and identification equipment.
  • Assisted in creating high-level intelligence briefs for senior-level personnel.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Conducted and oversaw , briefings and debriefings.
  • Planned routes and travel speeds to meet scheduling
  • Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
  • Maintained ships logs
  • Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
  • Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
  • Prevented ships under navigational control from engaging in unsafe operations.
  • Consulted maps, weather reports or navigation equipment to determine and direct ship movements.
  • Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
  • Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
  • Set ships' courses to avoid reefs, outlying shoals or other hazards using lighthouses or buoys.
  • Determined speeds by using charts, area plotting sheets and compasses.

Education

High School Diploma -

Corner High School
Warrior, AL
06.1987

Skills

  • Stress Tolerance
  • Team Player
  • Company Standards
  • Computer Literacy
  • Safety Requirements
  • Coordinate Projects
  • Exercise Strategies
  • Operational Leadership
  • Operational Standards
  • Team Mentorship
  • Situational Awareness
  • Employee Management

Accomplishments

  • Promoted to Electrical Meter Worker after just after 72 months of employment.
  • Trained and mentored numerous junior personnel in preventive and corrective maintenance and troubleshooting procedures
  • Supervised team 25 contractors on safety practices and company standards for the AMI project for 3 months until a new contractor oversight supervisor was hired for the eastern district
  • Achieved goals set by the company, by completing safety inspections with accuracy and efficiency of Aclara contractors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issues while standing in for numerous supervisors in metering for the past 36 months
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of complaints and customer satisfaction while standing in as metering supervisor.
  • Metering Safety Committee 2 years
  • Chuckatuck Safety Committee 3 years
  • Recognized for outstanding safety and leadership in laydown yard in South Carolina after hurricane Helene.

Timeline

Electrical Meter Worker

Dominion Energy
10.2015 - Current

Meter Servicer

Dominion Energy
05.2015 - 05.2017

Meter Reader

Dominion Energy
10.2011 - 05.2015

Meter Reader

Caliper Staffing
04.2009 - 10.2011

First Line Manager

Kempsville Building Materials
03.1998 - 02.2009

Heavy Truck Driver

Sunrise USA Trucking Company
03.1997 - 03.1998

Quartermaster

U.S Navy
03.1989 - 02.1997

High School Diploma -

Corner High School

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