James Harrell
Eastvale,CA
Summary
Hardworking, passionate and dependable job seeker with strong organizational skills eager to get back into the work force and secure entry-level position. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Stay at Home Dad
Family
07.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated willingness to help wherever needed.
- Excellent communication skills.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Operations Manager
AT&T Wireless
08.2012 - 07.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Operations Help Desk
AT&T Wireless
03.2009 - 08.2012
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down issues, evaluate options, and make decisions to provide solutions to problems.
- Promoted superior experience by addressing management concerns, demonstrating empathy, and resolving problems swiftly.
Technical Support Desk
AT&T Wireless
10.2006 - 03.2009
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
Customer Service Representative
AT&T Wireless
08.1998 - 10.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - Computer Science
California State Polytechnic University, Pomona
Pomona, CAAssociate of Arts - General Studies
Fullerton College
Fullerton, CANo Degree - Electrical Engineering
Point Loma Nazarene University
San Diego, CASkills
- Google Drive
- Flexible and Adaptable
- Relationship Building
- Organization and Time Management
- Troubleshooting
- Multitasking Abilities
- Self-Directed
Timeline
Stay at Home Dad
Family
07.2016 - Current
Operations Manager
AT&T Wireless
08.2012 - 07.2016
Operations Help Desk
AT&T Wireless
03.2009 - 08.2012
Technical Support Desk
AT&T Wireless
10.2006 - 03.2009
Customer Service Representative
AT&T Wireless
08.1998 - 10.2006
No Degree - Computer Science
California State Polytechnic University, Pomona
Associate of Arts - General Studies
Fullerton College
No Degree - Electrical Engineering
Point Loma Nazarene University
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