James Harris
Summary
Customer service management professional experienced with inbound and outbound customer service. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
11
11
years of professional experience
Work History
CCH Floor Lead
Coca Cola Bottling Co Consolidated
Charlotte , NC
10.2023 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Ambassador
Coca-Cola Bottling Company Consolidated
10.2019 - 10.2023
- Handling day-to-day operations completing sales orders for all
- Work closely with managers from various departments with the purpose of developing a business strategy to maximize profits
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Executed task through Chat/Email, assisting customer with quick and efficient problem solving.
- Provided product demonstrations to share features, answer questions and overcome concerns.
Retail Store Manager
Rent-A-Center
01.2018 - 01.2019
- Coordinate staff development through hiring and training
- Managed budget and finances, ensuring expenses and costs were minimized for organizational success
- Monitor store performance through Data reporting to ensure store success and company growth
- Managed challenging situations with customers by providing them with information and knowledge, while staying within company guidelines
Sales Manager
01.2016 - 01.2018
- Supervised and trained store staff on successful selling techniques and customer service
- Recommend solutions to increase revenue, reduce expenses, maximize operational efficiency, quality, and compliance
- Ensure customers were treated with courtesy and professionalism
- Achieved daily, weekly, and monthly sales goals
- Maintained knowledge of products, pricing, promotions, policies, and sales programs
- Built customer relationships to ensure customer retentions
Customer Account Representative
01.2013 - 01.2016
- Processed customer transactions in an efficient and friendly manner with professionalism
- Managed and maintained over 300 customer accounts while acquiring and processing new accounts
- Delivered and installed customer-rented equipment and ensured customer satisfaction
- Consistently met and exceeded weekly, monthly sales and credit goals
- Proactively drove sales through product knowledge, suggestive selling, and innovative merchandising.
Education
Business Administration And Management
North Carolina A & T State University
Greensboro, NCSkills
- Customer Relations/Customer Experience
- Strategic Planning
- Time Management
- Data Analysis
- Excellent Communication – Verbal and Written
- Risk Management
- Analytical and Problem Solving
- Conflict Resolution
Timeline
CCH Floor Lead
Coca Cola Bottling Co Consolidated
10.2023 - Current
Customer Service Ambassador
Coca-Cola Bottling Company Consolidated
10.2019 - 10.2023
Retail Store Manager
Rent-A-Center
01.2018 - 01.2019
Sales Manager
01.2016 - 01.2018
Customer Account Representative
01.2013 - 01.2016
Business Administration And Management
North Carolina A & T State University
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