James Harris
Riverview,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
25
25
years of professional experience
Work History
Quality Appeals Specialist
Maximus Federal
2022.10 - 2024.02
- Collected premiums and issued accurate receipts.
- Conducted comprehensive training sessions for new hires on proper procedures for processing claims denials and managing appeals caseloads.
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
- Educated clients on their rights and responsibilities throughout the appeals process, ensuring a clear understanding of expectations and potential outcomes.
- Checked documentation for accuracy and validity on updated systems.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Client Service Specialist
Bristol Myers-Squibb
2016.02 - 2016.10
- Conducted investigations relating to customer issues.
- Handled billing and account inquiries as well as complaints
- Investigated and resolved issues for customers.
- While maintaining and projecting a professional image
- Cooperated with other teams internally and other support service functional areas.
- Collaborate on cross-functional deliverables, reported issues to Senior Specialists
- Demonstrated outstanding customer services background and skill sets
- Understood end-to-end processes and showed awareness of the broader picture
- I Identified and drove areas of improvement within the assigned scope and supported peers and managers in delivering on a broader scope of collaborative and continuous improvement processes
- By providing support in the implementation of new practices
- I managed highly confidential human resource information
- Exercised sound judgment in handling or working with confidential data and situations per SOP
- I operated within current and relevant local employment laws to maintain the company's reputation as a good employer
- I maintained strong business acumen while maintaining objectivity in my work
- I was required to work with several different parts of the BMS business
- I managed multiple projects and cases at any given time
- I worked with remote BMS locations around the world frequently via phone or video conferences daily
- (This position was a six month contract
- I was extended for another six months but left early to focus on furthering my education.)
- Analyzed data trends to provide targeted recommendations for improving client engagement and satisfaction levels.
- Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
Automated Logistical Specialist
United States Army
2010.02 - 2015.06
- Established and maintain stock records and other documents such as inventory, material control, accounting and supply reports Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents Unloaded, unpack, count, segregate, palletize and store incoming supplies and equipment Constructed bins, shelving and other storage aids Simplified and standardized the collection and use of maintenance data.
- Dispatched warehouse vehicles and tracked receiving as well as departing parts from the warehouse.
- To ensure shipments were timely and on schedule.
- Raised the quality and accuracy of performance, cost and parts data through improved maintenance management.
- Responsible for the supervision of individual training, personal appearance and cleanliness of soldiers as a Section leader
- I was often left in charge of the warehouse when Upper leadership was away on missions.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Built and established relationships with staff and vendors.
Account Manager II
Ceridian
1999.08 - 2009.01
- Prepared and maintain scorecard data and develop strategy to enhance motivation at work Checked and identified accounts that are likely to become a bad debt or 'zero balance' accounts and contacted the clients to retain them Developed relationships with loyal clients; asked for their feedbacks and provided feedbacks to the marketing units for purpose of enhancing the quality of service Provided assistance in relation to classifying the efficiency level at work, determining sales space and developing the qualification of units Ensured clients' demands were satisfied Conducted reviews on accounts on a regular basis to evaluate clients' demands and usage of accounts Determined types of services/products and price/fees satisfying clients' needs and organization's objectives Conducted assessments of clients' credibility and performed billing duties at their requests Conducted weekly reviews of promotional activities to enhance motivation and identify development potential to maximize profit of the organization and our organization and our clients' satisfaction Received and answered calls from clients or client service units in relation to clients' requests or questions Answered clients' questions and ensured their problems are resolved; conducted follow-up tasks as needed Prepared and made reports on market analysis, competitor analysis and market trends Developed and maintained well-coordinated internal relationship with key decision makers within our organization; Ensured that clients knew to use services and provided assistance if necessary Managed and provided assistance in managing or maintaining accounts of strategic high end clients
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelors - Business Communication
University Of Phoenix
Phoenix, AZ08.2019
High School or equivalent - General Studies
Cesar Rodney High School
Camden, DE06.1998
Skills
- Warehouse Logistical operations, systems & equipment
- Microsoft Office & Outlook
- Workday system
- Attention to Detail
- Documentation skills
- Continuous learning mindset
- Appeals Process Proficiency
- Application Review
- Claims Processing
- Teamwork and Collaboration
- Collaborative relationships
- Eligibility Determination
Special Status
Veteran of Afghanistan Operation Enduring Freedom
Timeline
Quality Appeals Specialist
Maximus Federal
2022.10 - 2024.02
Client Service Specialist
Bristol Myers-Squibb
2016.02 - 2016.10
Automated Logistical Specialist
United States Army
2010.02 - 2015.06
Account Manager II
Ceridian
1999.08 - 2009.01
Bachelors - Business Communication
University Of Phoenix
High School or equivalent - General Studies
Cesar Rodney High School
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