Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Harris

San Antonio,TX

Summary

Creative Business Owner with exceptional background spent in Home Mobility. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Results-driven Owner/ Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

Owner

J. Harris Marketing LLC.
09.2010 - 12.2023
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Safety Specialist

Acorn Stairlifts
02.2006 - 12.2009
  • Enhanced transportation safety by conducting thorough inspections and identifying potential hazards.
  • Reduced accident rates through the implementation of comprehensive safety training programs for drivers and staff.
  • Streamlined safety protocols by updating documentation and procedures in accordance with industry standards.
  • Collaborated with management to develop targeted safety initiatives, resulting in improved compliance and reduced risk.
  • Developed customized safety plans for clients, addressing their unique needs and ensuring regulatory compliance.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into existing safety strategies for optimal results.

Mobility Specialist

Hoveround Motorized Wheelchairs
05.1997 - 06.2007
  • Enhanced customer satisfaction by addressing and resolving mobility-related issues promptly and efficiently.
  • Streamlined device deployment for clients, ensuring seamless transition to new technology platforms.
  • Conducted comprehensive needs assessments to identify optimal mobility solutions tailored to client requirements.
  • Provided exceptional customer support, maintaining a high level of expertise on all mobile devices and technologies.
  • Managed inventory of mobile devices, accessories, and parts to ensure timely availability for customers'' needs.
  • Developed and delivered training sessions on the usage of various mobility tools for both internal teams and clients.
  • Contributed to business growth by identifying opportunities for upselling additional mobility products or services during consultations with clients.
  • Maintained accurate records of all client interactions, including product recommendations, purchase history, and support requests.
  • Served as a subject matter expert on mobile technology trends, providing guidance to colleagues and clients on best practices for maximizing the benefits of their chosen solutions.
  • Monitored clients' progress to develop rehabilitation plans.
  • Assessed clients' functioning in areas such as vision, orientation and mobility, social and emotional health, cognition and physical abilities.
  • Administered and interpreted evaluations to inform rehabilitation plans.

Education

Bachelor of Science - Marine Biology

Southwest Texas State University
San Marcos, TX
12.1985

Skills

  • Business Management
  • Administrative Oversight
  • Labor Relations
  • Business Planning
  • Small business operations
  • Financial Management
  • Customer Relations
  • Sales management
  • Sales Leadership
  • Relationship Building
  • Customer Service
  • Sales Development
  • Sales Planning
  • Entrepreneurial personality

Languages

Spanish
Limited Working

Timeline

Owner

J. Harris Marketing LLC.
09.2010 - 12.2023

Safety Specialist

Acorn Stairlifts
02.2006 - 12.2009

Mobility Specialist

Hoveround Motorized Wheelchairs
05.1997 - 06.2007

Bachelor of Science - Marine Biology

Southwest Texas State University
James Harris