James Harris
Parkville,MD
Summary
A dynamic leader with proven expertise in merchandising strategies and employee development honed at Harris Teeter and Bj's Wholesale Club. Excelled in boosting sales through cross-merchandising and optimizing team performance, achieving notable customer satisfaction. Skilled in inventory coordination and fostering inclusive, high-achieving environments.
Experienced with team leadership, focusing on creating cohesive and productive work environment. Utilizes strong organizational skills to maintain efficient inventory management and store layout. Track record of enhancing customer satisfaction through proactive problem-solving and excellent service.
Overview
10
10
years of professional experience
Work History
Grocery Department Manager
Harris Teeter
11.2022 - Current
- Collaborated with store management to optimize overall store performance and meet company goals.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Department Manager
Bj's Wholesale Club
07.2020 - 11.2023
- Analyzed market trends to adjust strategies for better alignment with organizational objectives.
- Established performance metrics to track departmental progress and identify areas for improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
Assistant Manager
Harris Teeter
06.2015 - 07.2020
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Loch Raven High School
Towson, MD06-2011
Skills
- Merchandising strategies
- Employee scheduling
- Coordination of inventory
- Customer service and assistance
- Training and mentoring
- Complaint handling
Accomplishments
- Supervised team of up to 25 staff members.
- Achieved staffing goals through effectively helping with hiring and training.
Achieved and exceeded safety goals.
Acheived targeted saftery goals through education and accountability.
Timeline
Grocery Department Manager
Harris Teeter
11.2022 - Current
Department Manager
Bj's Wholesale Club
07.2020 - 11.2023
Assistant Manager
Harris Teeter
06.2015 - 07.2020
High School Diploma -
Loch Raven High School
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