James Harris
Tacoma
Summary
Dynamic barista with exceptional customer service skills at Saint Lutheran Church, adept at creating personalized beverages and fostering a welcoming atmosphere. Proven ability to manage time effectively and resolve conflicts, ensuring customer satisfaction and loyalty. Skilled in espresso machine operation and maintaining cleanliness, contributing to a positive team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Saint Lutheran Church
01.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
Soup Kitchen Volunteer
Na
02.2022 - Current
- Served hot meals and distributed sack lunches to disadvantaged individuals.
- Assembled take-out bags to distribute to local homeless population.
- Ensured a safe and clean environment for both volunteers and clients by maintaining strict hygiene standards.
- Maintained clean, orderly work environment to meet food preparation codes.
Tutor
Na
01.2020 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Education
High School Diploma - General Studies
Challenger High School
Spanaway, WASkills
- Time management
- Attention to detail
- Friendly and outgoing
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- Food preparation
- Menu memorization
- Hospitality service expertise
- Coffee machinery
- Professional demeanor
- Quality control
- Inventory management
- Performance improvement
- Drink customization
- Espresso preparation
- Food running
- Excellent math skills
- Ordering procedures
- Conflict mediation
- Product displays
- Cooking
- Table bussing
- Sandwich preparation
- Multitasking and organization
- Graphic design
- Clear communication
- Physical stamina
- Table setting
- Recipe adherence
- Dining room maintenance
- Positive and professional
- Front counter maintenance
- Ingredient restocking
- Calm demeanor
- Speedy and efficient
- Relationship building
- Food serving and preparation
- Organizational skills
- Workstation maintenance
- Conflict resolution
Certification
Food workers license, drivers license, first aid certified
Languages
Asl
Limited Working
Timeline
Barista
Saint Lutheran Church
01.2024 - Current
Soup Kitchen Volunteer
Na
02.2022 - Current
Tutor
Na
01.2020 - Current
High School Diploma - General Studies
Challenger High School
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