JAMES HARRIS
Westfield,NJ
Summary
Results-driven emergency communications supervisor with 35+ years of experience in high-pressure environments. Proven leader in police, fire, and EMS coordination with expertise in developing comprehensive training programs and implementing cutting-edge emergency response protocols. Seeking to leverage advanced experience in AI scenario programming and agency coordination to enhance public safety operations training.
Professional with comprehensive experience in managing and developing training programs. Known for strong focus on team collaboration and achieving measurable results. Demonstrates adaptability and reliability, delivering impactful training solutions and fostering employee growth. Possesses skills in instructional design, curriculum development, and performance evaluation, coupled with excellent communication and leadership abilities.
Overview
39
39
years of professional experience
1
1
Certification
Work History
911 Communications Training Supervisor
Union County Regional Communications
08.2023 - Current
- Coordinated the complete overhaul of police dispatch training, improving response accuracy
- Assisted the Chief Telecommunicator with daily operations of 24/7 dispatch center with 40+ personnel, optimizing staffing
- Implemented quality assurance protocols that reduced dispatch errors within first year
- Handled 200+ emergency calls weekly with 99.7% accuracy in resource deployment
- Mentored 14 new telecommunicators through comprehensive training programs
- Developed specialized protocols for complex medical and law enforcement scenarios
- Maintained certification compliance for entire dispatch team through ongoing training
- Coordinated with municipal, county, and state agencies during large-scale emergency responses
- Served as a point of contact for inter-agency communications and resource coordination
911 Telecommunicator
Union County Regional Communications
03.2012 - 08.2023
- Actively listened to caller's needs while remaining composed during times of high stress or frustration
- Assisted with training new telecommunicators on proper protocol for handling emergency situations as well as non-emergency calls for service
- Dispatched appropriate resources to respond to emergency situations in a timely manner
Fire Lieutenant
Union Fire Department
10.2010 - 08.2015
- Directed emergency response teams during 5+ years of incidents with zero safety violations
- Coordinated joint operations with law enforcement during critical incidents
- Initiated incident command procedures multiple times daily
Emergency Medical Technician
Clinton EMS
03.2008 - 10.2014
- Provided emergency medical care during 1,200+ responses with 100% protocol adherence
- Developed triage protocols that improved patient outcomes in mass casualty incidents
United States Air Force Staff Sergeant
USAF
08.1986 - 08.1992
- Supervised C140 cargo aircraft maintenance team supporting critical flight operations for the 514th Airlift Mobility Wing
- Maintained 100% operational readiness for assigned aircraft fleet
- Aircraft Maintenance
Education
High School Diploma -
Union High School
Union, NJ06.1984
Skills
- Dispatch Systems: Priority Dispatch ProQA, CAD, NCIC/NLETS, GIS Mapping
- Agency Platforms: GovWorx, EMD Quality Improvement, Emergency Reporting
- AI Programming: Scenario Development, Simulation Training, Predictive Analytics
- Microsoft Office: Advanced Excel, PowerPoint, Word, Outlook
- Emergency Software: Incident Command Systems, Resource Management Platforms
- Coaching and mentoring
- Train-the-trainer
- Policy updates
- Staff development
Certification
- Priority Dispatch Emergency Medical Administrator & Coordinator
- Priority Dispatch Emergency Police Administrator & Coordinator
- GovWorx Agency Coordinator
- Artificial Intelligence Scenario Programmer
- NENA Center Manager Certification Program
- NENA 911 Center Supervisor Certification
- APCO Certified Training Officer (Police/Fire/EMS)
- NJ Fire Officer Level 1 & 2 Certifications
- FEMA Tactical Emergency Response Technician
- FEMA Incident Management Levels: 1, 2, 3, 100c, 144, 200b, 700, 800, 907
CORE COMPETENCIES
- Emergency Communications: Priority Dispatch Systems, NCIC Operations, EMD/EPD Protocols, Multi-Agency Coordination
- Leadership & Management: Team Supervision, SOP Development, Conflict Resolution, Quality Assurance, Staff Training
- Technical Proficiency: GovWorx Platform, AI Scenario Programming, CAD Systems, Radio Communications, Crisis Management Software
- Emergency Response: Incident Command System, Tactical Operations, Resource Deployment, Interagency Collaboration
PROFESSIONAL DEVELOPMENT
- Continuous training in emerging AI applications for emergency response
- Regular participation in national emergency communications conferences
- Active member of NENA and APCO professional associations
Timeline
911 Communications Training Supervisor
Union County Regional Communications
08.2023 - Current
911 Telecommunicator
Union County Regional Communications
03.2012 - 08.2023
Fire Lieutenant
Union Fire Department
10.2010 - 08.2015
Emergency Medical Technician
Clinton EMS
03.2008 - 10.2014
United States Air Force Staff Sergeant
USAF
08.1986 - 08.1992
High School Diploma -
Union High School