lead Manager with banquet management background. Extensive experience catering parties that served more than 200 guests. Customer relations, floor planning and menu development expertise. Highly proactive manager with 20 years of experience in team leadership in the restaurant and hospitality industries. Background includes management, training, and overseeing front and back-of-the-house operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager
Panera Bread
Monroe, Michigan
05.2015 - Current
Carefully interviewed, selected, trained and supervised staff.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Conducted timely performance evaluations for all front of house staff.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Helped maintain and audit all monies in tills and safe.
Completed opening and closing duties of restaurant in a timely manner.
Prepared Restaurant for proper handling of food and safety for Steritech audit.
Helped transition Restaurant into Panera 2.0 Successfully within company guidlines and procedures.
Entry level Chef
Dolce Vita Italian Restaurant
Monroe, Michigan
03.2015 - 05.2015
Prepared and set up line for cooking.
Properly closed and cleaned kitchen and line according to restaurant policies.
Properly maintained cleanlines, sanitation and food safety according to health code regulations
Succesfully worked as Sous Chef in preparing sauses for all munu items and finalizing the audit of food in apperance bofore reaching the customer.
Kitchen Manager
Life Challenge of Southeast Michigan
Detroit, Michigan
04.2009 - 02.2015
Promoted the business through participation in and sponsorship of community events.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Prepared for and executed new menu implementations.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Carefully interviewed, selected, trained and supervised staff.
Properly inventoried all donations of food and kitchen equipment.
Carefully organized and distributed all food product for donations.
Prepared all menus for fundraiser banquettes, and luncheons.
(Largest banquet was for 425 people.)
Organized and developed a team for prepping and cooking of all food for banquettes including daily meals for students and staff. (an average of 200 meals per day.)
Education
High School Diploma - undefined
KCCS
1985
Skills
Natural leader
Food service background
Strong work ethic
Passion for customer satisfaction
Effective planner
Beautiful presentation of food
Institutional and batch cooking
Strong attention to safe food handling procedures
Knife skills
Certification
Honorable discharge USAF
Management training scool USAF
Food and beverage server trainer for Darden Restaurants