James Hartmann
Johnston,RI
Summary
Accomplished Field Service Manager with a proven track record at United Rentals, enhancing team productivity and efficiency through effective management and scheduling. Skilled in both technical diagnostics and leadership, successfully retrieved over $300,000 in customer damages annually. Demonstrates exceptional problem-solving aptitude and a commitment to health and safety compliance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service technician position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Field Service Manager
United Rentals
04.2024 - Current
- Led team of up to 25 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Streamlined field operations for improved efficiency and reduced response times.
- Retrieved over $300,000 a year in customer damage on our rentals fleet.
- Set up and maintain a 5S system in our shop.
- Set up and maintain a 'box to box" program, resulting in shorter downtime of equipment.
Service Technician
United Rentals
03.1998 - 07.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Oversaw and delegate maintenance and repair operations for 80 million of equipment fleet ranging from aerial lifts, skid steers, backhoes, excavators and more.
- JLG factory training on 120 boom lift and above.
- Knowledge of hydraulic and electrical systems
- Strong leadership and team management abilities
Education
Associate of Science - Advanced Automotive Degree
New England Institute of Technology
East Greenwich, RI06-1998
GED -
Central High School
Providence, RI06-1992
Skills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Tool and equipment maintenance
- Time management abilities
- Problem-solving aptitude
- Vendor Management
- Schedule oversight
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- 2020 United Rentals nationwide top tech award
Timeline
Field Service Manager
United Rentals
04.2024 - Current
Service Technician
United Rentals
03.1998 - 07.2020
Associate of Science - Advanced Automotive Degree
New England Institute of Technology
GED -
Central High School