JAMES HATCHETT
Director Of Food And Nutrition Services
Holly Ridge,NC
Summary
Advance Food Operations Manager bringing more than 16 years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provide high-quality back of house and retail support. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Strong loyalty and work ethic. Quick learner with proven ability to assess problems and initiate corrective action. Extremely successful at increasing efficiency and obtaining results with limited resources and manpower. Proven ability to meet deadlines, very knowledgeable with numbers, computers, and needs of others, well-disciplined and verified asset. A Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Overview
17
17
years of professional experience
4
4
Certificates
Work History
Director of Food and Nutrition Services
Aramark
Burgaw, NC
01.2023 - Current
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated client concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about menu offerings sold throughout site.
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate supervisors.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote client relations.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Reconciled cash register operations and customer transactions to cloud based POS system to ensure accuracy of district wide meal participation among multiple revenue streams
- Drove continuous improvement initiatives within environmental health, safety and sanitation areas.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Adhered to local, state and federal regulations pertaining to health, safety, and sanitation guidelines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Regional Operations Manager
Military Contract Services
Wilmington, NC
02.2021 - 01.2023
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores 14%
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Traveled to over 4 locations per week to manage each unit and perform reviews of individual managers and employees, encompassing over 20 million in revenue.
- Drove operational improvements which resulted in savings and improved profit margins.
- Appraised performance of 45-member team to provide feedback, improving productivity 8%.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Reduced food and supply costs 12% by implementing standards and inventory control
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Operations Manager
Sodexo Government Services
Wilmington, NC
08.2016 - 02.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow with annual revenue in excess of 3.1 million annually.
- Improved productivity while reducing staffing and operational costs by 20%.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Trained, coached and mentored staff to support smooth adoption of new menu/waste programs.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Partnered with vendors and suppliers to effectively manage various supply budgets in excess of 100 thousand dollars.
- Reviewed operations reports to understand numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Managed over 75 team members across 6 departments, resulting in approximate 14% increase in annual revenue
- Prepared annual budgets with controls to prevent overages
Food and Beverage Director
Hilton Worldwide Hotels
Virginia Beach , VA
08.2011 - 08.2016
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Responsible for all aspects of ordering and receiving of international accounts to maintain food cost of 27%.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales elevating additional revenue streams 5% increasing to 23% of total sales .
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
General Manager / Regional Training Coordinator
Blooming Brands
Virginia Beach, VA
02.2007 - 08.2012
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities while leading team of 75 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Mentored and guided employees to foster proper completion of assigned duties.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Maintained complete documentation and records of all purchasing activities for sales in excess of 55k weekly.
- Communicated frequently with departments and vendors to manage orders and verify revisions on purchase orders.
- Directed training programs and development paths for managers and supervisors.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Researched and obtained relevant course materials to achieve training objectives.
Air Traffic Controller
U.S. Navy
Bremerton, WA
- Preformed controlled arrivals and departures and transitioned aircraft across airfield and flight line both ashore and abroad.
- Oversaw 8 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
- Established communication instructions to pilots through clear delivery and enunciation.
- Used radar and radio communications to accurately identify and monitor air traffic.
- Coordinated with FAA to determine compliance with all regulations.
- Armed Forces Expeditionary Medal
- Navy Unit Commendation
- Meritorious Unit Commendation
Education
Master of Science - Business Administration And Management
George Washington University, The
Washington, DC 06.2014 - 2016.06
Bachelor of Science - Health Administration
ECPI University
Virginia Beach, VA 06.2012 - 2014.06
Skills
Budgeting and forecasting
Certification
Certified Professional Food Manager, Conference for Food Protection - Certificate No. 1846460
Timeline
Director of Food and Nutrition Services
Aramark
01.2023 - Current
Regional Operations Manager
Military Contract Services
02.2021 - 01.2023
Operations Manager
Sodexo Government Services
08.2016 - 02.2021
Master of Science - Business Administration And Management
George Washington University, The
06.2014 - 2016.06
Bachelor of Science - Health Administration
ECPI University
06.2012 - 2014.06
Food and Beverage Director
Hilton Worldwide Hotels
08.2011 - 08.2016
General Manager / Regional Training Coordinator
Blooming Brands
02.2007 - 08.2012
Air Traffic Controller
U.S. Navy