James Hatfield
Simi Valley,CA
Summary
Customer Service/Public Relations veteran, with outstanding work ethic and a passion for teaching and music. Highly regarded, highly sought after, Driving Instructor, seeking a new opportunity and new challenges.
Overview
12
12
years of professional experience
Work History
Driving Instructor
Safeway Driving School
01.2019 - Current
- Developed curriculum to encourage student progress and advance performance level. Designing routes to help build behind-the-wheel confidence.
- Supported over 3000 student drivers in real-time behind wheel training.
- Improved student driving skills by utilizing effective teaching methods and personalized instruction.
- Assisted students in overcoming driving-related anxiety through patient guidance and confidence building.
- Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
- Evaluated student performance and documented progress and goals.
- Increased overall customer satisfaction by providing exceptional service from initial contact through final evaluation of student progress.
- Maintained high pass rate for students by providing thorough preparation for behind wheel drive test.
Uber Driver
Uber
09.2017 - 01.2019
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Maintained 5-Star Customer rating among passengers.
Personal Bodyguard
Advanced Security Concepts Inc.
01.2012 - 09.2017
- Enhanced client safety by conducting thorough risk assessments and creating personalized security plans.
- Reduced potential threats by consistently monitoring clients'' surroundings and pre-planning travel routes.
- Ensured timely response to incidents with efficient communication between team members and local authorities.
- Improved situational awareness, utilizing advanced surveillance equipment for effective monitoring of environments.
- Developed comprehensive emergency protocols for various scenarios, enabling swift action when needed to protect clients from harm.
- Trained new team members on proper procedures and techniques, contributing to highly skilled security workforce.
- Managed access control at venues, screening individuals entering premises to prevent unauthorized entry or potential risks.
- Coordinated with venue staff and event planners to ensure adequate security measures were in place for client events or appearances where 100's of people attended.
- Rendered first aid when necessary, utilizing medical training skills to assist both clients and colleagues during emergencies or accidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
No Degree - Art
Moorpark College
Moorpark, CASecurity Specialist
US Air Force Technical Training School
Lackland Air Force BaseSkills
- Customer Service
- Record Keeping
- Interpersonal Skills
- Organizational Skills
- Time Management
- Adaptability
- Issue Resolution
- Effective Communication
- Professional and Courteous
- Cash Handling
- Telephone Etiquette
- Computer Literacy
Timeline
Driving Instructor
Safeway Driving School
01.2019 - Current
Uber Driver
Uber
09.2017 - 01.2019
Personal Bodyguard
Advanced Security Concepts Inc.
01.2012 - 09.2017
No Degree - Art
Moorpark College
Security Specialist
US Air Force Technical Training School
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