James Hawkins

Work History

Landry's Corporate- Bubba Gump Shrimp Co

10.2022 - Current

Promoted to management within this high traffic 12 million dollar per year corporate seafood restaurant
Educate and excite staff and customers about menu and style of service
Responsibilities also included guest relations, customer service, sales, and team work
Anticipate guest needs
Provide excellence in guest satisfaction through commitment to "Do Whatever It Takes Attitude" and the hands-on, lead by example management style
Utilizes leadership skills and motivates employees to observe cost control and labor management
Inspect establishment and observe workers and guests to establish compliance with occupational, health, and safety standards and liquor regulations
Confirm paperwork accuracy such as daily sales summary reports, petty cash reimbursement forms, and payroll records
Ensure customer satisfaction and resolve all customer issues.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.

Bubba Gump Shrimp

03.2021 - 10.2022

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Increased sales significantly by upselling higher-end products to customers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Served food and beverages promptly with focused attention to customer needs.
Used slow periods engage with customers to increase sales and complete side work duties.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Verizon Wireless

01.2012 - 01.2020

Employed as a Wireless Voice and Data Consultant in a high traffic retail setting for 8 years
Educate and excite customers about innovative wireless business solutions
Prospect, cold-call, and generate new sales leads
Analyze customer needs and present integrated solutions
Facilitate completion of customer contracts
Attend trainings to understand company, market, and industry trends, including all wireless
Trained and supervised new employees to use selling strategies and apply best practices.
Built customer loyalty and retention by delivering excellent shopping experiences.

Mills Tavern

01.2005 - 09.2012

Employed as a server with a fine dining upscale restaurant with emphasis on sales,teamwork,wine service,and customer relations. Offering food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Increased sales significantly by upselling higher-end products to customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Cultivated warm relationships with regular customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Zooma

01.2002 - 01.2005

Server and Bartender at an upscale Italian restaurant
Complete knowledge of menu and wine list, made suggestions to guests on wine and food selections
Responsibilities also included guest relations, customer service, sales, and team work
I continued to uphold the finer point of service and paid strict attention to the overall needs of the guests.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.