James Hawkins
Kimberling City,MO
Summary
Trained employees for new store opening. Assisted in the re-opening of a new style Store with fifty percent increase in sales. Improved employee morale and productivity through people empowerment and strength identification process. Trained key personnel for advancement within the company. Wrote and implemented operational policies and procedures for seven companies. Worked with Customer Service and IT groups to deliver higher level of customer service. Experienced in U.S. routing and International Shipments. Implemented space-saving plans to increase storage capacity by thirty percent. Built cost-effective relationships with supply vendors. Negotiated freight rates for East and West coast shipments. Managed and controlled inventories up to ten million dollars. Implemented production planning through wave management and import.
Overview
27
27
years of professional experience
Work History
Front Desk Agent /Night Auditor
Suites at Fall Creek / Hilton Grand Vacations
03.2022 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Co-Manager
Wendy’s of Missouri
04.2010 - 08.2021
- Fast service restaurant managed 15-50 associates. Involved with all aspects of restaurant management.
Supervisor
QVC Distribution
06.2005 - 09.2007
- 1.5 million square ft. distribution center, supervised in three different areas LNC, Manual Pack, Shipping. Supervised 15-100 associates.
Supervisor
Best Buy Distribution
12.2000 - 02.2004
- 50 thousand square ft. distribution center, managed pick, pack, receive, 14-50 associates.
Manager
Koen Pacific Warehouse
01.1998 - 03.2000
- 20 thousand square ft. distribution center, managed pick, pack, receive, returns and vendor delivery. 14-50 associates.
Education
Corporate Management Training -
Wendy’s of Missouri
Corporate Management Program - undefined
QVC
NAFTA certification - undefined
Minnesota Trade Association
Corporate Management School - undefined
Best Buy
Supervisor Training I & II - undefined
Employers Association
undefined
Minnesota School of Business
undefined
North Hennepin Community College
Graduated - undefined
Armstrong Senior High School
Skills
- Empowerment-focused team leadership
- Clear communication with diverse personnel
- Personnel evaluation expertise
- Efficiency enhancement via streamlined workflows
- Comprehensive background in customer service roles
- Extensive experience with various POS and Inventory Management Systems
Small Business Owner since 2019
Since 2019 have run a Pet Sitting business
Timeline
Front Desk Agent /Night Auditor
Suites at Fall Creek / Hilton Grand Vacations
03.2022 - 11.2024
Co-Manager
Wendy’s of Missouri
04.2010 - 08.2021
Supervisor
QVC Distribution
06.2005 - 09.2007
Supervisor
Best Buy Distribution
12.2000 - 02.2004
Manager
Koen Pacific Warehouse
01.1998 - 03.2000
Corporate Management Program - undefined
QVC
NAFTA certification - undefined
Minnesota Trade Association
Corporate Management School - undefined
Best Buy
Supervisor Training I & II - undefined
Employers Association
undefined
Minnesota School of Business
undefined
North Hennepin Community College
Graduated - undefined
Armstrong Senior High School
Corporate Management Training -
Wendy’s of Missouri
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