Summary
Overview
Work History
Education
Skills
Timeline
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James Hayes

Apopka,FL

Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.

Started riding motorcycles at a very young age and began racing in hare scrambles in 1983 then turned to motocross in 1988, and went to Loretta Lynn Nationals in 1993.

Started in the powersports industry in 1988 in a small Yamaha shop in Leesburg Fl.

Overview

18
18
years of professional experience

Work History

Parts Manager

Seminole Powersports North
Eustis, United States
07.2017 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and service department for use in New and customers equipment.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and credit issues.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Met with manufacture reps and distributor suppliers to discuss return of unused products to recoup wasted dollars.

Assistant Service Manager/Customer Service Writer

Seminole Powersports
Sanford, FL
07.2014 - 07.2017
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.


  • Followed up with customers during and after installations to verify satisfaction.

Parts Manager

Champions Powersports
Eustis, FL
06.2006 - 10.2013
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and service department for use in New sales and customers equipment.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and credit issues.
  • Analyzed sales trends to follow demands of customers and in-shop needs.

Parts Counter Person

Champions Yamaha
Oakland, FL
04.2003 - 06.2006
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers with diagnosing problems for powersports equipment and purchasing necessary replacements.

Education

GED -

Eustis High School
Eustis, FL

Skills

  • Experienced in Lightspeed and CDK systems
  • Excellent with customers and problem solving
  • Multitasking and Prioritization
  • Great work ethic, reliable and committed
  • Good under pressure
  • Employee Training
  • Energetic and Positive
  • Returns processing
  • Stock management
  • Customer Relations

Timeline

Parts Manager

Seminole Powersports North
07.2017 - Current

Assistant Service Manager/Customer Service Writer

Seminole Powersports
07.2014 - 07.2017

Parts Manager

Champions Powersports
06.2006 - 10.2013

Parts Counter Person

Champions Yamaha
04.2003 - 06.2006

GED -

Eustis High School

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James Hayes