James Haynes
Malvern,AR
Overview
15
15
years of professional experience
Work History
Lead Technician
911 Restoration Of Central Mississippi
Madison, MS
05.2022 - Current
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Store Manager
Burger King
10.2020 - 08.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Malvern High School
Malvern, AR05.1996
Skills
- Testing and Repair
- Schematics Interpretation
- Remote Support Management
- System Maintenance
- Support Documentation Composition
- Problem Solving
- Customer Service
- Equipment Maintenance
Timeline
Lead Technician
911 Restoration Of Central Mississippi
05.2022 - Current
Store Manager
Burger King
10.2020 - 08.2022
High School Diploma -
Malvern High School