Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
James Haynes

James Haynes

Kettering,Ohio

Summary

Cannabis professional with solid foundation in customer service and product expertise, prepared to contribute effectively in dynamic retail environment. Valued for ability to advise customers on product selection and ensure seamless purchasing experience. Known for strong teamwork and adaptability in fast-paced setting, bringing reliable product knowledge and interpersonal skills to team.

Overview

13
13
years of professional experience

Work History

Budtender

Trulieve
07.2024 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flower, concentrates and edibles in fast-paced environment.
  • Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

PART DELAY ADVISOR

General Motors (Morley)
04.2022 - Current
  • Implemented best practices in customer service while responding promptly to inquiries from current and potential clients.
  • Provided comprehensive situational advice and options to clients, demonstrating strong knowledge of products and services.
  • Maintained accurate and complete student records as required by laws, district policies, and administrative regulations.
  • Developed strong relationships with customers through active listening, understanding their needs and providing tailored solutions.
  • Provided excellent customer service by responding to inquiries, resolving complaints and addressing issues in a timely manner.
  • Adhered to company policies and procedures when handling customer inquiries or complaints.
  • Demonstrated effective communication skills while engaging with customers via telephone, email conversations.
  • Utilized problem-solving abilities to quickly identify customer issues and develop appropriate solutions.
  • Continually updated product knowledge to ensure accurate information is provided to customers.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

CUSTOMER CARE REPRESENTATIVE

Morris Home Furniture
03.2021 - 04.2022
  • Demonstrated strong communication skills to interact with customers via phone, email and online chat.
  • Provided excellent customer service, resolving inquiries and complaints in a timely manner.
  • Managed workload effectively by prioritizing tasks according to urgency or importance.
  • Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.
  • Used computerized systems for tracking, information gathering, and troubleshooting.
  • Developed positive relationships with customers by providing accurate information and responding promptly to requests.
  • Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.

LEARNING AND DEVELOPMENT SPECIALIST

LBrands
05.2012 - 01.2021
  • Collaborated with subject matter experts to design engaging courses that meet organizational objectives.
  • Created materials such as handouts, job aids, manuals, presentations, videos, and web-based tutorials for use in trainings.
  • Evaluated current processes against industry standards ensuring that they are up-to-date and compliant with regulations.
  • Conducted assessments to identify learning needs, designed curricula accordingly, and evaluated effectiveness of trainings.
  • Analyzed feedback from surveys to improve existing training processes and ensure optimal user experience.
  • Facilitated onboarding sessions for new employees and provided support throughout the transition period.
  • Consulted with department heads on effective methods for developing their respective teams' capabilities.
  • Organized workshops focused on leadership development topics such as communication skills and problem solving techniques.
  • Developed and implemented training programs to enhance employee knowledge and skills in a variety of areas.
  • Monitored progress reports from team leaders regarding employee performance improvement goals.
  • Coached managers on how to effectively deliver feedback during meetings with team members.
  • Collaborated with management to periodically review and update training program objectives.
  • Monitored and evaluated training activities and program effectiveness.
  • Coordinated team exercises and group discussions to increase training engagement.

Education

HIGH SCHOOL DIPLOMA -

Xenia High School
Xenia, Ohio
05.2009

Skills

  • Effective Communication
  • Interpersonal Skills
  • Time Management
  • Problem Solving

  • Attention to Detail
  • Active Listening
  • Quality Control
  • De-Escalation Techniques
  • Analytical Thinking
  • Team Collaboration
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Relationship Building
  • Supporting medical patients
  • Product merchandising
  • Patience and empathy
  • Customer education
  • Discussing cannabis
  • Cleanliness and hygiene
  • POS system operation
  • Dispensary security
  • Cash handling experience
  • Creative thinking
  • Organization
  • Reliable and responsible
  • Team supervision

Accomplishments

National Budtender January 2025 with Trulieve



Timeline

Budtender

Trulieve
07.2024 - Current

PART DELAY ADVISOR

General Motors (Morley)
04.2022 - Current

CUSTOMER CARE REPRESENTATIVE

Morris Home Furniture
03.2021 - 04.2022

LEARNING AND DEVELOPMENT SPECIALIST

LBrands
05.2012 - 01.2021

HIGH SCHOOL DIPLOMA -

Xenia High School

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